Lisa Houlihan
Queen Creek
Summary
Detail-oriented Transaction Coordinator with extensive experience in real estate sales and client relations. Manages complex transactions while ensuring effective communication and adaptability to team needs. Excels in document preparation and contract management, fostering strong client relationships and delivering consistent results. Ready to address new challenges and support organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Realtor/Transaction Coordinator
Simply Real Esate
Queen Creek, AZ
09.2025 - Current
- Streamlined communication between clients and real estate agents to enhance transaction efficiency.
- Managed scheduling of inspections and closings, optimizing workflow and reducing delays.
- Oversaw quality control of all transaction documents to ensure accuracy and completeness before submission.
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Reduced errors in transactions by meticulously reviewing all documents for accuracy and compliance.
- Resolved issues between parties involved in the transaction diplomatically while maintaining professionalism at all times.
Compliance Specialist
LPT Realty
Gilbert, AZ
03.2024 - 09.2025
- Prepared detailed reports on audit and investigation findings for broker and management review, enhancing decision-making processes.
- Cultivated cross-departmental relationships to promote collaboration in achieving compliance objectives.
- Reviewed existing policies and procedures for effectiveness and recommended improvements.
- Created internal control mechanisms to mitigate risks associated with non-compliance issues
- Coordinated timely responses to regulatory inquiries, ensuring compliance with regulations and maintaining organizational integrity.
Realtor/Transaction Coordinator
eXp Realty, LLC
12.2019 - 02.2024
- Reviewed contracts for accuracy and completeness, identifying any discrepancies or missing information
- Facilitated an average of 50+ real estate transactions per month through effective communication and organization for the Top Producers of a Mega Team for 6 months.
- Coordinated transaction processes to ensure timely closings and compliance with regulations.
- Coordinated real estate transactions from initiation to closing, ensuring smooth processes and timely completions.
- Collaborated with team members to fulfill closing requirements, identify solutions, and adhere to deadlines.
- Collaborated with cross-functional teams to optimize service delivery and improve operational efficiency in transactions.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Mentored/Trained seasoned and newly hired agents on brokerage procedures and AZ Dept. of Real Estate requirements for success in the real estate market.
Office Manager
PuroClean
Chandler-Gilbert, AZ
09.2022 - 01.2024
- Maintained impeccable office organization to support efficiency, professionalism, and performance objectives.
- Maintained organized office environment to enhance efficiency and professionalism.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Trained and mentored administrative staff on company policies and best practices to improve task execution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered 2 different 24/7 phone lines for emergency services.
- Oversaw receiving and organizing correspondence, answering and forwarding calls, and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Used judgment and initiative in handling confidential matters and requests.
- Oversaw correspondence management, call handling, and business documentation to streamline communication.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Realtor/Transaction Coordinator/Mentor
Conway Real Estate
Chandler, AZ
07.2015 - 12.2019
- Reviewed contracts for accuracy and completeness, ensuring all discrepancies were identified and resolved before finalization
- Maintained detailed records of transaction activities and provided regular updates to clients, enhancing transparency throughout the process
- Demonstrated strong attention to detail in reviewing documents such as purchase agreements, addenda, disclosures, etc
- Closely monitored key dates and deadlines to ensure the timely completion of all required tasks.
- Facilitated training sessions for groups of up to 20 participants, equipping them with essential knowledge and skills for successful transactions
Realtor
HOMELIFE PROFESSIONALS
Chandler, AZ
01.2014 - 12.2015
- Converted leads and prospects into customers, consistently exceeding sales goals.
- Promoted sales by promoting properties through advertisements, open houses, and multiple listing services.
- Promoted properties through advertisements, open houses, and multiple listing services to drive sales.
Realtor / Property Management
DESERT MASTERS REALTY
Queen Creek, AZ
06.2014 - 03.2015
- Established client base by personally contacting customers to facilitate buying and selling of diverse real estate properties.
- Negotiated and prepared buyer/agent agreements, client/broker listing contracts, and offer-to-purchase contracts.
- Conducted property showings for prospective tenants, clarified terms of occupancy, and provided insights about local areas.
- Met with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Created professional property descriptions and advertising materials, and organized open houses to showcase properties for leasing.
Underwriter - MHA Loan Mod Dept.
Bank of America
Chandler, AZ
02.2011 - 06.2013
- Reviewed documents and calculated income for decision files for FNMA, FHMLC, and FHA, ensuring compliance with directives through effective communication with peers, managers, and departments.
- Responsible for leading our team for a 30% increase in quality promoted in one critical month surpassing goals set by management by increasing production and conducting side by side peer reviews.
- Trained new hires and served as a subject matter expert for four additional teams using my knowledge and patience.
Realtor/Office Administrator/Director of Marketing
ARIZONA PRO REALTY
Phoenix, AZ
05.2008 - 03.2011
- Delivered exceptional customer service that enhanced sales and generated repeat transactions. Office Administrator to 12 agents and assisted the broker in all aspects of residential real estate.
- Leveraged technology to manage leads, coordinate seminars, track daily activities, and evaluate past performance.
- Assured compliance with local MLS boards and the Arizona Department of Real Estate for all transactions.
- Traveled internationally to conduct informational seminars on purchasing opportunities in Arizona. to relay informational seminars about purchasing opportunities in Arizona.
Office Manager
MASSAGE ENVY SPA, CORPORATE OFFICE
Tempe, AZ
01.2009 - 02.2011
- Served as HR & Payroll Manager for 300+ employees, ensuring compliance and effective payroll processing.
- Proactively handled operations including new hire paperwork, training, and maintenance of employee files and spreadsheets.
- Proactively handled operations such as new hire paperwork, training, maintenance of employee files, spreadsheets, and performed necessary terminations.
- Acted as key liaison to Controller for accounting duties and monthly sales tax reporting, enhancing financial accuracy.
- Created and maintained Excel spreadsheets to track supplies and ordering for 7 clinics and the corporate office.
Realtor/Sales Associate
HOMESMART REAL ESTATE
Mesa, AZ
06.2005 - 05.2008
Education
No Degree -
Arizona School of Real Estate & Business
Mesa, Arizona01-2005
H.S. Diploma -
Mountain View High School
Mesa, ArizonaSkills
- Active Arizona real estate license
- Negotiation strategies
- Real estate transactions
- Transaction management
- Transaction coordination
- Administrative support
- Professional demeanor
- Highly professional
Certification
- Certified Notary Public
- Real Estate License
- NAR Member since 2005
Timeline
Realtor/Transaction Coordinator
Simply Real Esate
09.2025 - Current
Compliance Specialist
LPT Realty
03.2024 - 09.2025
Office Manager
PuroClean
09.2022 - 01.2024
Realtor/Transaction Coordinator
eXp Realty, LLC
12.2019 - 02.2024
Realtor/Transaction Coordinator/Mentor
Conway Real Estate
07.2015 - 12.2019
Realtor / Property Management
DESERT MASTERS REALTY
06.2014 - 03.2015
Realtor
HOMELIFE PROFESSIONALS
01.2014 - 12.2015
Underwriter - MHA Loan Mod Dept.
Bank of America
02.2011 - 06.2013
Office Manager
MASSAGE ENVY SPA, CORPORATE OFFICE
01.2009 - 02.2011
Realtor/Office Administrator/Director of Marketing
ARIZONA PRO REALTY
05.2008 - 03.2011
Realtor/Sales Associate
HOMESMART REAL ESTATE
06.2005 - 05.2008
No Degree -
Arizona School of Real Estate & Business
H.S. Diploma -
Mountain View High School