Lisa Martinez Govea
Phoenix
Summary
To obtain a job that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavioral Technician
Just For Kids Therapy
11226 N 23rd Ave Suite 101 Phoenix At 85029
02.2025 - Current
- Implemented individualized behavior intervention plans for clients to promote skill development.
- Conducted data collection on client progress to adjust treatment strategies.
- Facilitated communication between families and treatment teams to enhance client outcomes.
- Implemented social skills training groups, increasing peer interaction opportunities for clients.
- Increased daily living skills through systematic instruction and practice during natural routines.
- Conducted functional behavior assessments to identify the underlying causes of challenging behaviors, allowing for targeted intervention strategies.
- Monitored and documented client behaviors, ensuring adherence to treatment plans and safety protocols.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
Patient Care Coordinator/ Registrar
Optum 360
4975 N Dysart Rd
03.2020 - 01.2024
- Registered and admitted patients by accurately collecting demographic, insurance, and medical information
- Verified insurance eligibility, benefits, and authorizations to ensure proper billing and coverage
- Coordinated patient transfers if patient was getting transferred to another facility
- Explained hospital policies, procedures, and consent forms to patients and families
- Maintained compliance with HIPAA and hospital privacy regulations at all times
- Served as a primary point of contact, answering patient questions and resolving concerns professionally
- Updated and maintained electronic health records (EHR) with a high level of accuracy
- Collaborated with clinical staff, physicians, and billing departments to ensure smooth patient flow
- Processed admissions, transfers, and discharges efficiently
- Managed high-volume workloads while providing compassionate customer service
- Provided front-line patient support in a fast-paced hospital environment
- Collected and verified patient and insurance information with attention to detail
- Resolved issues related to registration, billing, medical records
- Maintained professionalism and confidentiality while interacting with diverse populations
- Conducted routine compliance audits of patient accounts to identify missing documentation, signatures, or incorrect billing information
- Followed up with patients and internal departments to resolve account deficiencies promptly
- Ensured all patient records met hospital, regulatory, and insurance requirements prior to billing
- Reduced billing delays and errors by maintaining accurate, compliant patient account records
Barista
Starbucks
Phoenix, AZ
03.2017 - 08.2019
- Responsibilities are to work under strict deadlines to ensure customers expectations
- Cash handling, working on a POS system and making sure right change is given as well as received as people buy drinks and other items while giving positive and welcoming service.
- Obtain knowledge of every item on the menu as well as offer new/seasonal items that were added.
- Take orders, make coffee, tea and craft drinks to customers specifications
- Greeted customers while offering high quality customer service and upheld store cleanliness
- Help increase store sales by offering and suggesting new or different items on the menu
Seasonal Amazon fulfillment associate
Amazon
Phoenix, AZ
11.2016 - 12.2016
- Process packages and shipping orders accurately
- Inspect packages and products for defects and damages
- Make sure packages are on the right line while conveyor belts are running to ensure package make it to right pallet to be delivered to the rightful owner on time
Cook/ Team Member
Subway
Phoenix, AZ
04.2015 - 08.2016
- Guarantee quality of food by exceeding standard in a timely matter before delivering to customers
- Efficiently complete multiple tasks simultaneously
Education
North High School
Phoenix, AZ05.2016
Skills
- Strong Work Ethic
- Time Management
- Languages: Bilingual English and Spanish
- Office tools: Microsoft skills (Word, Power Point, Excel)
- Soft skills: Highly motivated, organized, active listener, Multi task
Certification
certification
Languages
English
Native or Bilingual
Timeline
Behavioral Technician
Just For Kids Therapy
02.2025 - Current
Patient Care Coordinator/ Registrar
Optum 360
03.2020 - 01.2024
Barista
Starbucks
03.2017 - 08.2019
Seasonal Amazon fulfillment associate
Amazon
11.2016 - 12.2016
Cook/ Team Member
Subway
04.2015 - 08.2016
North High School