Lisa Swan
Tucson,AZ
Summary
Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 13 years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
19
19
years of professional experience
1
1
Certification
Work History
F&B Manager
Marriott
10.2013 - 08.2025
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Managed bar and wait staff and directed hiring program.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
- Managed approximately 8-10 people in food and beverage outlets.
Customer Service Call Center Agent
Schumacher Mercedes Benz
01.2007 - 07.2013
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
- Assisted customers with rental vehicles and Road Side Assistance calls.
Education
Some College (No Degree) - Business Administration
Triton College
River Grove, ILCertification
Title 4 Liquor Law Training
Cert#1cb41h-jikeic1 exp 2/3/27
AZ Food Handler
Cert#153d8i-j923ebf exp 10/25/25
Timeline
F&B Manager
Marriott
10.2013 - 08.2025
Customer Service Call Center Agent
Schumacher Mercedes Benz
01.2007 - 07.2013
Some College (No Degree) - Business Administration
Triton College
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