Lisa Vanegas
Phoenix
Summary
Restaurant manager with over a decade of experience in leading teams to operational excellence. Expertise in optimizing staff schedules, reducing labor costs, and enhancing service quality. Proven track record in improving operational efficiencies and driving revenue growth. Focused on fostering positive work environments and maintaining high customer satisfaction.
Overview
9
9
years of professional experience
Work History
General Manager
Smashburger
02.2026 - Current
- Directed daily operations for a team of 17 to ensure efficient restaurant functionality.
- Optimized staff scheduling to reduce labor costs and enhance service quality.
- Oversaw inventory management, maintaining stock levels while minimizing waste.
- Implemented training programs for new team members on service standards.
- Enforced health and safety regulations, ensuring compliance and customer safety.
- Resolved customer complaints swiftly while upholding high service delivery standards.
- Established effective communication channels with staff to support operational efficiency.
- Administered employee discipline through verbal and written warnings when necessary.
General Manager
rubio’s coastal grill
05.2023 - 02.2026
- Oversaw high-performing team of 15 to ensure optimal performance and efficiency.
- Managed closing duties, including drawer counts, bank drops, and point-of-sale batch reports.
- Accommodated requests while conducting quality assurance checks for exceptional food service.
- Directed front and back of house operations for catering orders and marketing initiatives.
- Developed and implemented training programs tailored to diverse employee skill levels.
- Facilitated new hire orientations and termination processes to streamline staffing logistics.
- Monitored quality control processes throughout the organization's learning environment.
- Evaluated current training methods to recommend improvements based on effectiveness assessments.
General Manager
oregano’s pizza bistro
04.2020 - 04.2023
- Oversaw high-paced team to meet and exceed daily business objectives.
- Managed recruitment, training, coaching, and termination of employees to enhance workforce effectiveness.
- Streamlined payroll and timekeeping systems to ensure accuracy and efficiency.
- Processed inventory and managed cost of goods sold to optimize financial performance.
- Conducted quality assurance checks to maintain exceptional standards for food and service.
- Directed daily operations to guarantee smooth functionality of restaurant environments.
- Resolved customer complaints promptly while upholding high quality of service delivery.
- Fostered positive work environment through team-building initiatives and recognition programs.
Restaurant Manager
Raising canes
06.2019 - 04.2020
- Organized special events including receptions, promotions, and corporate luncheons.
- Oversaw food safety practices and sanitation of equipment.
- Managed cash handling and POS systems for accurate transactions.
- Conducted inspections throughout restaurant to ensure compliance with standards.
- Supervised daily restaurant operations, ensuring smooth service and high customer satisfaction.
- Trained staff on company policies, food handling, and customer service standards.
- Developed employee schedules to optimize labor efficiency during peak hours.
- Resolved customer complaints professionally to maintain positive guest relationships.
General Manager
Lo-Lo’s Chicken & Waffles
07.2017 - 04.2019
- Oversaw daily operations of a high-paced team exceeding 20 staff members.
- Managed all business aspects, including budgeting, staffing, scheduling, and inventory control.
- Implemented training programs for new hires on service standards and operational policies.
- Directed staff scheduling to optimize labor costs while ensuring excellent service delivery.
- Resolved customer complaints promptly to maintain high service quality standards.
- Fostered positive work environment through team-building activities and recognition initiatives.
- Administered employee discipline effectively through verbal and written warnings.
- Established strong communication channels with staff to enhance operational efficiency.
Education
Associate of Applied Science - Healthcare
pima medical institue
Medical Assistant Certified -
pima medical insitute
Skills
- Inventory optimization
- Cost reduction
- Quality assurance
- Operational efficiency
- Scheduling optimization
- Staff development
- Team leadership
- Team building
- Customer management
- Performance evaluation
- Problem solving
- Communication skills
Certifications Training
- Managers ServSafe Certified
- Food Handlers Certified
- Title 4 Liquor Law Certified
- Chiropractic Assistant & Physiotherapy Trained
- Personal Trainer
Timeline
General Manager
Smashburger
02.2026 - Current
General Manager
rubio’s coastal grill
05.2023 - 02.2026
General Manager
oregano’s pizza bistro
04.2020 - 04.2023
Restaurant Manager
Raising canes
06.2019 - 04.2020
General Manager
Lo-Lo’s Chicken & Waffles
07.2017 - 04.2019
Associate of Applied Science - Healthcare
pima medical institue
Medical Assistant Certified -
pima medical insitute