Lisa Wallace Robertson
Mesa
Summary
Dynamic and compassionate medical assistant who is effectively efficient in patient care. Proven ability to enhance operational efficiency through effective team leadership and strategic planning. Committed to maintaining HIPAA compliance while fostering strong relationships with patients and staff, ensuring a high standard of care and trust. Building trust and confidence with patients, customers, management, staff, and general public. My goal is to help as many people as possible, make a difference in my community, help those in need, and be a positive person that anyone could use in their time of need.
Overview
2021
2021
years of professional experience
Work History
Phlebotomist Infectious Disease Collection
Viktor Scientific
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient information and specimen labeling to facilitate laboratory processing.
- Assisted with training new staff on proper phlebotomy procedures and safety protocols.
- Managed inventory of supplies, ordering materials as needed to support operational efficiency.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Centrifuged blood samples as outlined in clinical protocols.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
Insurance Verification Specialist
National Cardiovascular Partners
10.2016 - 09.2020
- Conducted insurance eligibility checks to ensure accurate patient records.
- Assisted in verifying coverage details for various insurance plans.
- Utilized electronic health record systems to update patient information efficiently.
- Communicated with healthcare providers to clarify insurance requirements and authorizations.
- Reviewed and processed pre-authorization requests for medical services.
- Collaborated with team members to improve verification workflows and reduce errors.
- Maintained organized documentation for insurance claims and verification processes.
- Adapted quickly to changing insurance policies and procedures, ensuring compliance with regulations.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
- Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
- Assisted in training new employees on best practices for efficient insurance verification processes and procedures.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
Production Manager
Savers
02.2004 - 11.2006
- Conducted insurance eligibility checks to ensure accurate patient records.
- Assisted in verifying coverage details for various insurance plans.
- Utilized electronic health record systems to update patient information efficiently.
- Communicated with healthcare providers to clarify insurance requirements and authorizations.
- Reviewed and processed pre-authorization requests for medical services.
- Collaborated with team members to improve verification workflows and reduce errors.
- Maintained organized documentation for insurance claims and verification processes.
- Adapted quickly to changing insurance policies and procedures, ensuring compliance with regulations.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Demonstrated a high level of professionalism and attention to detail in all aspects of insurance verification specialist role, consistently exceeding performance expectations.
- Developed strong relationships with insurance representatives, facilitating smooth communication channels for resolving inquiries or disputes.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
- Optimized productivity within the department by prioritizing tasks according to urgency and importance levels.
- Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
- Assisted in training new employees on best practices for efficient insurance verification processes and procedures.
- Streamlined workflow for medical providers by obtaining necessary referrals and authorizations for services.
Medical Assistant
Cardiovascular Institute of Arizona
07.2007 - 10.2016
- Assisted with patient intake, including medical history and vital sign documentation.
- Managed scheduling of appointments to optimize patient satisfaction.
- Prepared examination rooms and ensured necessary equipment was available for procedures.
- Supported physicians during examinations by providing necessary instruments and supplies.
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Scheduled appointments and managed patient flow to enhance office efficiency.
- Maintained medical equipment and supplies, ensuring readiness for procedures.
- Supported clinical staff during examinations and procedures, enhancing patient care quality.
- Educated patients on treatment plans and medication, promoting adherence to care instructions.
- Coordinated with insurance providers for verification of benefits and authorizations.
- Implemented electronic health record updates, improving accuracy of patient information management.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Assistant Special Education Teacher
Higley Unified School District
05.2011 - 05.2013
- Enhanced student learning by implementing individualized education plans tailored to each student''s unique needs.
- Participated in professional development opportunities focused on special education best practices, applying new knowledge directly into daily teaching tasks.
- Demonstrated flexibility and adaptability when faced with unexpected challenges or changes within the educational environment, ensuring continued focus on student success.
- Modified general education curriculum as needed to accommodate individual learning differences while maintaining high educational standards.
- Collaborated with special education team members to develop effective instructional strategies for diverse learners.
- Developed strong relationships with students, fostering trust and open communication for improved learning experiences.
- Coordinated with related service providers such as occupational therapists or speech-language pathologists for comprehensive support strategies that maximized student growth potential.
- Increased parent involvement in their child''s education through consistent communication and parent-teacher conferences, resulting in better academic outcomes.
- Improved student engagement by incorporating hands-on activities and real-world examples into lesson plans.
- Promoted social skills development among students through guided group activities and conflict resolution techniques.
- Contributed to a positive classroom environment by consistently enforcing behavioral expectations and promoting respectful communication.
- Maintained accurate records of student progress, using data-driven decision-making to guide instructional practices for optimal results.
- Supported the lead teacher by preparing materials, grading assignments, and providing one-on-one assistance to struggling students.
- Actively participated in IEP meetings, contributing valuable insights regarding individual student needs and progress.
- Utilized various assistive technologies to ensure accessibility of course content for all learners, increasing overall success rates within the classroom setting.
- Facilitated small group instruction for students requiring additional support in various subjects, leading to increased comprehension and retention of material.
- Provided ongoing support during inclusive classroom settings, enabling all students to participate fully in class activities and discussions.
- Contributed to a positive school culture by participating in faculty meetings, professional development workshops, and extracurricular activities as needed.
- Assisted in the creation of functional behavior assessments and behavior intervention plans to address challenging behaviors effectively.
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
Education
Early Childhood Special Education
Grand Canyon University
Phoenix, AZ10.2014
Criminal Science
University of Phoenix
Tempe, AZ10.2013
Skills
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Clinical documentation
- Data entry
- Patient-focused care
- Reliable team player
- Compassionate
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Relationship building
- Strategic planning
- Operations management
- Cross-functional teamwork
- Conflict resolution
- Business administration
- Marketing
Timeline
Insurance Verification Specialist
National Cardiovascular Partners
10.2016 - 09.2020
Assistant Special Education Teacher
Higley Unified School District
05.2011 - 05.2013
Medical Assistant
Cardiovascular Institute of Arizona
07.2007 - 10.2016
Production Manager
Savers
02.2004 - 11.2006
Phlebotomist Infectious Disease Collection
Viktor Scientific
Early Childhood Special Education
Grand Canyon University
Criminal Science
University of Phoenix