Lisette Mascarenas
Tucson
Summary
Dynamic professional with a proven track record at HSL Asset Management, excelling in customer service and effective communication. Adept at managing vendor relationships and enhancing resident engagement initiatives. Recognized for attention to detail and quick adaptability, consistently delivering quality results in fast-paced environments. Passionate about fostering community connections and operational excellence.
Overview
7
7
years of professional experience
Work History
Assistant Community Director
HSL Asset Management
03.2023 - 03.2024
- Assisted in the daily operations of a residential community by responding to resident inquiries, resolving conflicts, and providing customer service.
- Processed resident applications, completed move-in and move-out procedures, and ensured documentation accuracy.
- Managed delinquency reports, posted payments, and coordinated with legal for eviction processes as needed.
- Coordinated with vendors to ensure timely completion of work orders and maintained quality service standards.
- Supported the community director in planning and executing resident engagement initiatives and events.
HOA Assistant Director
Tucson Realty and Trust
11.2020 - 03.2023
- Assisted in daily administrative tasks to ensure smooth operations within the organization.
- Processed financial reports and tracked budget expenditures to maintain fiscal responsibility.
- Managed vendor relationships to ensure quality service and timely completion of projects.
- Maintained compliance with organizational policies and local regulations.
Sales Associate/Supervisor
Carter's
05.2017 - 11.2020
- Trained and mentored new sales associates to ensure adherence to company standards and enhance team performance.
- Implemented effective merchandising strategies to enhance product visibility and drive sales growth.
- Monitored daily sales performance and implemented strategies to boost revenue during peak seasons.
- Handled customer inquiries and resolved conflicts to maintain high levels of customer satisfaction.
Veterinary Technician/Receptionist
La Canada Animal Hospital
Tucson
08.2018 - 01.2019
- Assisted in routine animal check-ups, ensuring all necessary vaccinations and treatments were administered on schedule.
- Monitored vital signs and behavior of animals before, during, and after surgical procedures to ensure safety.
- Maintained cleanliness and organization of examination rooms and surgical areas to uphold sanitation standards.
- Supported client relations by addressing inquiries and concerns, enhancing overall client satisfaction.
- Documented patient records accurately and thoroughly, ensuring compliance with hospital policies.
Doordash Delivery Driver
Doordash
Current
- Ensured timely and accurate delivery of food and essentials to customers.
- Managed multiple deliveries efficiently, optimizing routes to minimize wait times.
- Handled customer inquiries and resolved issues to ensure satisfaction.
Education
High School Diploma -
Mountain View High School
Tucson, AZ05-2017
Associate of Science - Associate of Applied Science
Pima Community College
Tucson, AZSkills
- Microsoft Office proficiency
- Customer service
- Point of sale systems
- Collaborative teamwork
- Quick adaptability
- Effective communication
- Attention to detail
- Organization and time management
- Recordkeeping
References
- Andrew Vizcarra, (520) 288-3378
- Nina Jimenez, (520) 548-3306
Timeline
Doordash Delivery Driver
Doordash
Current
Assistant Community Director
HSL Asset Management
03.2023 - 03.2024
HOA Assistant Director
Tucson Realty and Trust
11.2020 - 03.2023
Veterinary Technician/Receptionist
La Canada Animal Hospital
08.2018 - 01.2019
Sales Associate/Supervisor
Carter's
05.2017 - 11.2020
High School Diploma -
Mountain View High School
Associate of Science - Associate of Applied Science
Pima Community College