Lisette Toralba
Yuma
Summary
I am a polite person, I have good communication skills, ability to keep calm in an emergency. I have great cash handling accuracy skills, and leadership ability in Management. I adapt well in a fast-paced environment, and I specialize in customer and employee relations.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
18
18
years of professional experience
Work History
Full Time Sales Associate
Burlington Stores
Yuma, AZ
10.2023 - 07.2026
- Managed the Home, Baby, Men's, and Youth departments.
- My responsibilities are to organize, make moves, clean, and set up presentable areas for my departments to make it an easygoing shopping experience.
- I work with customers face to face every shift, so I practice great customer service skills and I also assist customers to find specific merchandise they are looking for.
- Assisted cashiers with getting change for their registers and utilized other leadership skills.
- Supported other departments as needed to facilitate smoother store operations.
- Maintained organized inventory displays to promote sales and improve store aesthetics.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout procedures.
- Assisted customers with product selection and inquiries to enhance shopping experience.
Assistant Manager
Regency Theatres
08.2017 - 10.2018
- Managed team members to ensure timely completion of tasks.
- Resolved customer inquiries and issues, including replacing snacks and issuing refunds during outages.
- Coordinated vendor deliveries and maintained inventory records to ensure adequate stock availability.
- I have solid verbal communication skills and the ability to remain calm in an emergency.
- Received deliveries from vendors, and filed paperwork on computer system. Submitted order for our inventory, to make sure we would have enough to last us weekly.
- Analyzed financial data utilizing daily, weekly, and monthly quarterly reports.
Cleaning Technician
D & S Professional Cleaning Services
Yuma, AZ
12.2016 - 08.2017
- I clean a total of 4 different offices throughout the week, on a daily basis
- Maintained cleanliness and orderliness of building areas
- Organized and replenished supplies in designated supply rooms.
- Performed dusting, sweeping, vacuuming, and restroom cleaning to ensure hygiene and comfort
- Cleaned four offices daily, ensuring a clean and welcoming environment
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Customer Service Representative
Convey Health Solutions
Yuma, AZ
11.2013 - 04.2015
- Manage large amounts of inbound calls in a timely manner.
- Resolve customer complaints via phone
- Listen and respond to customers' needs and concerns
- Verify account information, as well as accept payments over the phone
- Maintained organized records of customer interactions in the call center database. of all conversations in our call center database in a comprehensible way
- Provided exceptional support to clients through effective communication and problem resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Team Member
Harkins Theatres YP14
Yuma, AZ
11.2008 - 12.2013
- Verified that auditors cleaned the auditoriums correctly and on time before the next movie.
- Ensured box office staffed with sufficient cashiers to manage long lines, addressing customer questions and resolving complaints.
- Maintained popcorn availability and cleanliness in concessions, managed inventory levels, and ensured adequate staffing at registers to minimize wait times and enhance customer satisfaction.
- Cleaned restrooms regularly to maintain hygiene standards. every chance we had it would be cleaned, or at the least every 15 min.
- Supervised lobby to ensure customer satisfaction and maintained adequate supply of straws and napkins at concessions.
- Restroom sanitation was a priority every chance we had it would be cleaned, or at the least every 15 min.
- Would walk into auditoriums and verify the movie was playing correctly with no issues, and make sure customers were satisfied with the movie.
Sales Associate
Michaels
Yuma, AZ
04.2011 - 10.2011
- Collaborated with team to assist customers at checkout, locate products, and maintain store cleanliness. Processed merchandise returns and exchanges.
- Worked as a team member performing cashier, product assistance and cleaning. Processed merchandise returns and exchanges.
- Replenished merchandise shelves with items from the stockroom
- Executed store opening procedures by counting cash drawers and verifying equipment functionality.
- Maintained organized displays, ensuring products were stocked and visually appealing to attract customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Increased customer loyalty with personalized shopping experiences and attentive service.
Education
High School Diploma -
Kofa High School
Yuma, AZ06-2009
Skills
- Sales Strategy
- Sales techniques
- Point of Sale Systems
- Customer service
- Time management
- Teamwork and collaboration
- Problem-solving skills
- Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Full Time Sales Associate
Burlington Stores
10.2023 - 07.2026
Assistant Manager
Regency Theatres
08.2017 - 10.2018
Cleaning Technician
D & S Professional Cleaning Services
12.2016 - 08.2017
Customer Service Representative
Convey Health Solutions
11.2013 - 04.2015
Sales Associate
Michaels
04.2011 - 10.2011
Team Member
Harkins Theatres YP14
11.2008 - 12.2013
High School Diploma -
Kofa High School