Litzy Hernandez
Phoenix
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
7
7
years of professional experience
Work History
Lead Electrician
AEC Electric
Phoenix
08.2021 - 03.2025
- Kept work areas clean, neat and free of hazards.
- Supervised apprentices and assessed completed tasks, offering guidance and encouragement.
- Coordinated and executed installation of electrical wiring and fixtures according to job specifications and local codes.
- Provided training to junior electricians in proper installation techniques and safety procedures.
- Supervised a team of electricians to ensure that tasks were completed efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Waitress/Server
Hacienda Mexican Grill
Phoenix
06.2018 - 01.2020
- Provided accurate change for cash transactions using a cash register system.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Processed payments accurately using cash registers or POS systems.
- Answered questions about menu items, ingredients, and pricing.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Trevor Browne High School
Phoenix, Arizona05-2018
Skills
- Safety regulations
- Regulatory compliance
- Team supervision
- Employee training
- Communication skills
- Self motivation
- Excellent communication
- Teamwork and collaboration
- Problem solving
- Team leadership
- Customer service
- Cash handling
- Work area organization
- Understanding customer needs
Bilingual
- Fluent in English and Spanish, enhancing communication within diverse teams.
Timeline
Lead Electrician
AEC Electric
08.2021 - 03.2025
Waitress/Server
Hacienda Mexican Grill
06.2018 - 01.2020
High School Diploma -
Trevor Browne High School