Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Liya Harding

Phoenix

Summary

Dedicated and driven team leader with over 4 years of experience in the food and beverage industry, including leadership roles at Chick-fil-A and Press Coffee. Known for training excellence, shift management, and maintaining high team morale in fast-paced environments. Passionate about team collaboration and customer satisfaction, with a strong foundation in leadership and communication.

Overview

5
5
years of professional experience

Work History

Shift Leader Barista

Press Coffeehouse
Phoenix
03.2024 - Current
  • Promoted to shift leader within 3 months due to demonstrated leadership, reliability, and operational expertise.
  • Oversaw daily store operations, including opening/closing procedures and customer experience.
  • Trained new hires on coffee brewing, POS systems, and customer service protocols.
  • Maintained store cleanliness, inventory tracking, and team accountability.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
  • Prepared and served coffee, espresso drinks, shaken coffees and teas.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.

Shift Leader

Chick-fil-A
Scottsdale
08.2020 - 03.2024
  • Advanced from team member to shift leader through exceptional performance and leadership.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Adhered to all health code regulations while preparing food items for customers.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Trained and mentored over 20 new team members, ensuring alignment with company standards.
  • Led shifts with up to 10 employees, ensuring speed of service, food quality, and guest satisfaction.
  • Collaborated with management to resolve customer issues and maintain smooth operations.

Education

Bachelor of Arts - Graphic Design and Advertising

Grand Canyon University
Phoenix, AZ
04-2026

Skills

  • Team Leadership & Shift Management
  • New Employee Training & Onboarding
  • Customer Service & Problem Solving
  • Time Management & Multitasking
  • POS System & Inventory Handling
  • Coffee Preparation & Quality Control
  • Communication & Conflict Resolution
  • Fast-Paced Environment Adaptability
  • Project management
  • Advertising strategy
  • Graphic design

Affiliations

  • Passionate about creating custom illustrations and enhancing brand identities for new or existing businesses.
  • Enjoy exploring branding, typography, and visual storytelling in design projects.
  • Love thrifting, discovering unique fashion pieces, and incorporating vintage aesthetics into design inspiration.
  • Avid traveler curious about new cultures, coffee shops, and creative environments.

Timeline

Shift Leader Barista

Press Coffeehouse
03.2024 - Current

Shift Leader

Chick-fil-A
08.2020 - 03.2024

Bachelor of Arts - Graphic Design and Advertising

Grand Canyon University

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Liya Harding