Liz Rupp
Scottsdale
Summary
Results-driven professional with a background in both patient-facing healthcare and high-volume customer engagement. Combines strong clinical knowledge, problem-solving abilities, and a passion for helping providers deliver better outcomes. Dedicated to developing long-term partnerships and excelling in a competitive medical device sales environment.
Overview
3
3
years of professional experience
Work History
Internship
Elite Plastic Surgery
08.2025 - Current
- Collaborated closely with surgeons and NPs building professional relationships and understanding clinical communication dynamics.
- Supported providers by anticipating needs and coordinating patient flow.
- Monitored inventory for devices, implants, instruments, and consumables; ensured availability and timely restocking.
- Addressed patient concerns quickly and professionally, improving patient satisfaction.
Retail Sales Associate
Lululemon Athletica
08.2022 - Current
- Managed inventory accuracy, restocking, and merchandising to support product availability and brand standards.
- Processed transactions efficiently, ensuring customer satisfaction and loyalty.
- Led onboarding and product education for 30+ current staff members improving compliance scores by 20%.
- Delivered personalized product education to customers by explaining technical fabric features and helping them select solutions for specific needs.
- Collaborated with team members to optimize store operations, manage high-traffic periods, and maintain exceptional service.
Scribe
Banner Sports Medicine
05.2023 - 07.2023
- Documented hundreds of patient encounters involving orthopedic conditions such as rotator cuff tears, ACL injuries, joint replacements, fractures, and degenerative disease.
- Worked directly with Dr. Lederman and Dr. Carter daily, learning their communication styles, decision-making processes, and device preferences.
- Observed surgical consultations and learned implant options, procedural steps, and surgeon decision-making.
- Maintained strict accuracy in EMR documentation, contributing to improved efficiency, billing accuracy, and patient care continuity.
Education
Bachelor of Science - Biochemistry
Arizona State University
Tempe, AZ12-2025
Skills
- Negotiation & Objection Handling
- Clinical Workflow Knowledge
- Anatomy & Physiology Understanding
- Understanding of Implants, Instruments, and Medical Equipment
- Familiarity with Surgical Procedures
- Persuasive Communication
- Customer Service Excellence
- Technical Product Education
- Adaptability in Fast-Paced Environments
- Training or educating others
Timeline
Internship
Elite Plastic Surgery
08.2025 - Current
Scribe
Banner Sports Medicine
05.2023 - 07.2023
Retail Sales Associate
Lululemon Athletica
08.2022 - Current
Bachelor of Science - Biochemistry
Arizona State University