Lizbeth Rodriguez
Buckeye
Summary
Dynamic and results-driven professional seeking a challenging position within a forward-thinking company that prioritizes growth and advancement. Demonstrated ability to adapt swiftly to new environments and embrace challenges, leveraging diverse skills to contribute effectively to team objectives. Committed to continuous learning and professional development, ensuring alignment with organizational goals while fostering innovation. Eager to bring fresh ideas and a strong work ethic to drive success in a collaborative setting, enhancing overall team performance and achieving shared objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Consumer Shopper Engagement
LEGO Systems, Inc
Tempe, AZ
09.2024 - Current
- Provide friendly, solution-focused support to customers through phone, email, and chat, helping with product questions, order issues, missing pieces, and returns.
- Use strong knowledge of LEGO sets, themes, and releases to guide and support fans of all ages with accurate, helpful information.
- Maintain a positive and professional tone in all interactions, consistently representing the LEGO brand with care and enthusiasm.
- Document all customer interactions using internal CRM tools to ensure accurate records and smooth follow-up.
- Collaborate with internal teams and support staff, to resolve customer concerns efficiently and effectively.
- Meet and exceed key performance goals like response time, first-contact resolution, and customer satisfaction scores.
- Stay up to date on product launches, internal processes, and company updates to better serve customers and maintain high service standards.
Bilingual Office Administrator
Century 21 Select Group Real Estate
Hazleton, PA
02.2021 - 08.2024
- Full Time - 35 Hours
- Provide comprehensive administrative support to office staff, including scheduling appointments, managing calendars, and coordinating meetings.
- Manage and maintain office files, databases, records, and other documents to ensure accuracy and accessibility.
- Answer inbound calls from existing and potential clients in both English and Spanish, addressing inquiries and providing excellent customer service.
- Track and log all deposits related to closing and sales transactions, ensuring accuracy and completeness.
- Enter new property listings into the pipeline computer data program, updating information promptly.
- Conduct daily inquiries on the MLS (Multiple Listing Service) website to stay updated on the latest property listings and market trends.
- Create and distribute office marketing postcards to promote listings and company services.
- Update social media platforms with company postings and promotions to enhance online presence and engagement.
- Assist clients with inquiries, schedule property viewings, and coordinate follow-up communications as needed.
Scheduling Coordinator/Leasing Agent
Legacy Rental Management
Hazleton, PA
09.2023 - 07.2024
- Part Time - 20 hours
- Schedule and conduct tours of the property, highlighting features and benefits to prospective tenants.
- Assist in creating marketing materials and strategies to attract potential tenants.
- Tenant Screening: Conduct background checks, credit checks, and verify rental history of applicants.
- Lease Agreements: Prepare and execute lease agreements, ensuring all paperwork is completed accurately.
- Address inquiries and concerns from prospective and current tenants promptly and professionally.
- Maintain regular contact with prospective tenants and follow up on leads.
- Maintain records of tenant interactions, leasing activity, and occupancy rates.
- Work with maintenance staff to ensure units are ready for move-in and address maintenance issues reported by tenants.
- Ensure all leasing activities comply with fair housing laws and company policies.
Residential Coordinator
Keystone Job Corps Center
Drums, PA
06.2017 - 02.2021
- Full Time - 40 Hours
- Provide students in the dormitory with a safe, clean, and structured living environment conducive to retention, satisfaction, achievement, and success.
- Oversee the daily management of the dormitory area, handling student and staff issues with sound judgment and discretion.
- Ensure effective performance of staff by providing guidance, training, and regular feedback on their duties and responsibilities.
- Serve as a mentor to students, supporting their personal and academic growth through one-on-one interactions and group activities.
- Participate actively in student programming initiatives aimed at enhancing community engagement and promoting independent living skills.
- Enter detailed monthly case notes documenting student progress, participation in activities, and behavior observations.
Inventory Clerk
Insteel wire products
Hazleton, PA
04.2013 - 06.2017
- Full Time - 40 Hours
- Receive incoming goods and materials, ensuring accuracy and completeness of shipments.
- Enter received items into computerized inventory system, updating stock levels and locations.
- Organize and place received goods into appropriate stock locations within the warehouse.
- Retrieve parts and materials for in-house work orders, following established procedures and using computerized tracking systems.
- Prepare associated paperwork such as picking lists, packing slips, and material requisitions for production orders.
- Participate in yearly and ongoing inventories to reconcile physical counts with computerized inventory records.
- Communicate effectively with warehouse team to coordinate inventory movements, production needs, and stock replenishment.
- Collaborate with purchasing department to address inventory shortages and expedite delivery of critical materials.
- Ensure compliance with company policies, safety regulations, and inventory control procedures.
- Implement improvements in inventory management processes to enhance efficiency and accuracy.
Warehouse Worker
Amazon.com
Hazleton, PA
01.2012 - 04.2013
- Full time -40 hours
- Load and unload packages onto delivery trucks in a timely and safe manner, prioritizing shipment schedules and delivery deadlines.
- Efficiently pick inventory items from warehouse shelves based on customer orders and assembly requirements.
- Organize and prepare inventory for packaging and assembly, ensuring accuracy and completeness of orders.
- Conduct thorough inspections of manufactured products to detect defects, ensuring adherence to quality standards and specifications.
Education
High School Diploma - Hotel and lodging
Ballou Stay
Washington, DC12-2010
Skills
- Customer service
- Bilingual English & Spanish
- Communication skills
- Strong work ethic
- Relationship building
- Team leadership
- Staff training and development
Certification
Driver's License
September 2015 to December 2026
Languages
English - Expert
Spanish - Expert
Timeline
Consumer Shopper Engagement
LEGO Systems, Inc
09.2024 - Current
Scheduling Coordinator/Leasing Agent
Legacy Rental Management
09.2023 - 07.2024
Bilingual Office Administrator
Century 21 Select Group Real Estate
02.2021 - 08.2024
Residential Coordinator
Keystone Job Corps Center
06.2017 - 02.2021
Inventory Clerk
Insteel wire products
04.2013 - 06.2017
Warehouse Worker
Amazon.com
01.2012 - 04.2013
High School Diploma - Hotel and lodging
Ballou Stay