Lizbeth Huerta
Rio Rico
Summary
Dynamic communications professional with extensive experience at Santa Cruz County Sheriff's Office, excelling in software troubleshooting and employee training. Proven track record in enhancing communication strategies and maintaining quality control standards, ensuring efficient operations and compliance. Bilingual in Spanish, adept at fostering teamwork and driving organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Communications Supervisor
Santa Cruz County Sheriff's Office
Nogales
07.2023 - Current
- Configure Motorola Flex Spillman software on server end when dealing with updates and modifications to privileges for the department employees.
- Configure, set privileges and add new employees to Flex software
- Audit and back up Flex history run by all employees
- Troubleshoot and report any issues with Flex Software on server and setting end
- Training new employees how to use Flex program for their division and setting up complex password requirements
- Manage Flex software and partner with Motorola company to stay up to date on any improvements or changes to program
- Maintain and train dispatch employees on Windows Operating Systems.
- Reseting passwords for agency on Flex and creating ids for new users
- Conducting monthly checks and cleaning on PC hardware installed on consoles.
- Maintaining and organizing shared server documents
- Administrator of Mutual link application. Ensuring updates are implanted on each PC, setting up users on software, and training new users.
- Administrator of AZ Point for agency. Setting up new users, maintaining user profiles, and attending monthly meetings with AZPOINT for any updates or changes to Online program.
- Administrator for 911 VESTA software. Create layouts, important contacts to digital Rolodex, configure and program Genovation key pad, add users and set privileges on DDS Configuration. Set and maintain preferences on program.
- Report any GIS issues on 911 Vesta map and verify new addresses provided from County GIS. Download and program MPK files onto mapping software on a quarterly basis. Review and implement MSAG reports.
- Administrator for Motorola Smart Transcript software. Implement updates, add and maintain users.
- Administrator for Rapid Deploy mapping. Maintain updates and configurations for program. Add users and assign privileges.
- Administrator for NexLog Communications Recording Solutions Eventide software for our agency. Maintain and monitor software, recording interfaces, archiving, and alerts, VPN connections, VNC settings, and Network interfaces. Program CISCO IP addresses onto interfaces.
- Administrator for Motorola APX Nex radio software for our agency. Maintain and configure mobile, portable, and stationary radios. Monthly inspections and cleanings on hardware. Program radios and onto software.
- Monitor Dispatch Server room which holds Motorola CABs, 911 UPS, Eventide recorder hardware, ACJIS modem, and WiFi routers, for any alerts or malfunctions.
- Monitor all actions done by dispatchers on Windows PC, 911 VESTA, Motorola Radio APX Nex and Motorola Flex Spillman.
- Evidence custodian for all 911, Flex incident reports, and radio transmissions. Pull recordings from Eventide recorder upon PR requests and County Attorney request.
- Access Integrity System Security officer for agency. Ensuring personnel are in compliance with all applicable laws, rules, regulations, policies and procedures governing the ACJIS network. Central point in agency for handling record validations; quality control matters; dissemination of manuals and other ACJIS/NCIC publications; ACJIS system security matters; agency personnel training; operation audits; and any problems concerning ACJIS network usage.
- ACJIS terminal maintenance on Controller, IBM modem, and internet connection.
- Applying and writing any changes to Communications policy.
- Conduct monthly radio and call quality assurance on dispatchers.
- Train and schedule trainings for dispatchers.
- Create close partnership with agency IT to assist with monitoring Firewalls, network activity, network updates, ensure encryption on data.
- Keep close relationships with State 911 coordinator, AT&T technicians, NENA State representatives, GIS State coordinators, and Access Integrity for Arizona Department of Public Safety.
- Supervised internal and external communications for law enforcement initiatives.
- Developed training materials for staff on communication protocols and best practices.
- Evaluated communication strategies to improve effectiveness and audience reach.
- Monitored emerging trends in digital communications technologies to ensure that content is current and up-to-date.
Lead Communications Supervisor
Santa Cruz County Sheriff's Office
Nogales
07.2022 - 07.2023
- SSO ACJIS duties
- SAA Flex duties
- Call and radio recording quality control
- Maintain and create grants
- Perform all dispatcher duties
- Scheduling, approving vacation, sick, leave requests
- Maintain training on all dispatchers
- In charge of hiring and terminations
- Pay bills and maintain dispatch equipment
Assistant manager
Hobby Lobby
Nogales
04.2021 - 07.2022
- Open and close store, included rebooting all computer systems and properly shutting down computer systems. Trouble shooting when computer systems would fail to include regular maintenance of defragmenting, backing up register system, and programming new point of sale terminal or device onto existing computers.
- Ensure employees are completing work tasks, monitoring their time and inputting into Kronos system hours worked by employees.
- Create and drive sales by creating positivity among employees and keeping them motivated.
- Set up store relays
- Unpack truck and place product on sales floor
- Prevent theft
- Close registers and maintain balance on vault
911 Dispatcher
Santa Cruz County Sheriff's Office
Nogales
01.2017 - 01.2021
- Answer law enforcement and medical radio transmissions
- Take 911 and administrator calls by delivering excellent costumer service
- Enter, modify and clear warrants issued by courts into computer system. Multi taking between computer screens and programs on windows
- Handle all ACJIS items and messages
- Operated multi-line phone systems to receive emergency calls.
- Evaluated caller information to prioritize response needs effectively.
- Coordinated communication between first responders and dispatch teams.
- Maintained accurate records of all dispatched calls and incidents.
- Utilized mapping software to track and direct emergency units.
- Provided guidance and support to distressed callers during emergencies.
- Assisted in training new dispatch personnel on protocols and procedures.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Department supervisor
The Home Depot
Nogales
01.2014 - 01.2017
- Create shareholder values to maintain yearly sales
- Manage multimillion department and store
- Manage associates in department to drive sales and customer service
- Manage inventory, sales, markdowns, and shrink in inventory
- Manage entire store in closing and opening procedures
- Maintain superior customer service throughout store
- Establish pro contractor relationships to create pro partnership
- Maintain a safe work environment for associates
Merchandising associate
The Home Depot
Nogales
01.2011 - 01.2014
- Decontaminate aisles and maintain store appearance
- Complete projects under a given time frame
- Manage price changes in store
- Maintain showroom and display standards
- Supervise team to complete projects 100%
Teller
Check Center Agencies of Arizona
Tucson
06.2011 - 11.2011
- Open Store and Close Store
- Processes payments for Western union, utility bills, outstanding loans
- Cash checks and verify checks
- Manage money in vault and verify incoming money from bank
- Advertise title loans for sister company
- Sell money orders and other miscellaneous
Teller
Wells Fargo Banking
Tucson
03.2011 - 08.2011
- Processes payments and cash checks
- Deliver great customer service
- Drive leads and open new accounts
- Follow up on customer surveys
Loan Agent
Auto title loan agencies of Arizona
Tucson
06.2009 - 11.2010
- Verify information to process loans
- Make daily open loan calls and collection calls
- Inspect vehicles for value and condition
- Process auto title loans
- Take in payments and payoffs
- Close and open store
Education
transfer associates degree - Business and Administration
Pima Community College
05.2026
Skills
- Microsoft Works
- Microsoft Windows 11
- Type 60 WPM
- Speak and write Spanish
- Communication strategies
- Software troubleshooting
- Team building
- Employee training
- Customer service
- Data management
- Schedule preparation
- Policy writing
- Emergency communication management
- Equipment maintenance
- Team management
- Quality control standards
Certification
- PSA0158 - Flex System Application Administration, Arizona Department of Public Safety
- ACJIS Network Terminal Operator, Arizona Department of Public Safety
- FEMA Initial Action Incident ICS-200, Emergency Management Institute
- FEMA Introduction to Incident Command System ICS-100, Emergency Management Institute
- FEMA National Incident Management System NIMS IS-700A, Emergency Management Institute
Awards
- Arizona Sheriff's Association 2023 ASA Merit Award, Arizona Sheriff's Association
- Professional Staff of the Year, Santa Cruz County Sheriff's Office, 2022
- Supervisor of the Year, Santa Cruz County Sheriff's Office, 2022
- Tele-Communicator of the Year, WALETA Dispatch Academy, 2019
- Academic Award, WALETA Dispatch Academy, 2018
Accomplishments
Arizona Sheriff’s Association
2023 ASA Merit Award Professional Staff of the Year
Santa Cruz County Sheriff’s Office
2022 Supervisor of the Year
Santa Cruz County Sheriff’s Office
2019 Tele-Communicator of the Year
Languages
Spanish
Native/ Bilingual
Timeline
Communications Supervisor
Santa Cruz County Sheriff's Office
07.2023 - Current
Lead Communications Supervisor
Santa Cruz County Sheriff's Office
07.2022 - 07.2023
Assistant manager
Hobby Lobby
04.2021 - 07.2022
911 Dispatcher
Santa Cruz County Sheriff's Office
01.2017 - 01.2021
Department supervisor
The Home Depot
01.2014 - 01.2017
Teller
Check Center Agencies of Arizona
06.2011 - 11.2011
Teller
Wells Fargo Banking
03.2011 - 08.2011
Merchandising associate
The Home Depot
01.2011 - 01.2014
Loan Agent
Auto title loan agencies of Arizona
06.2009 - 11.2010
transfer associates degree - Business and Administration
Pima Community College