Lizette Chavez-Esparza
Surprise
Summary
Accomplished Assistant General Manager at McDonald’s with a proven track record of enhancing customer satisfaction and driving sales growth through effective team leadership and marketing strategies. Skilled in cash handling and exceptional customer service, demonstrating a strong work ethic and attention to detail. Achieved significant improvements in team productivity and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Texas Roadhouse Restaurant
07.2024 - Current
- Provided exceptional customer service by taking orders and delivering food and beverages promptly.
- Handled cash transactions accurately and efficiently, ensuring a seamless payment process.
- Provided exceptional customer service to ensure a positive dining experience.
- Maximized revenue by effectively upselling menu items, enhancing guest satisfaction and increasing sales.
Server
Dave & Buster's
12.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Payroll Clerk
Summit Landscaping
12.2022 - 11.2023
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
Assistant General Manager
McDonald’s
09.2019 - 12.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Initiated local marketing campaign, increasing foot traffic and sales.
Supervisor
SFE
07.2020 - 05.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Education
Highschool Diploma -
La Joya
05.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Payroll processing
- Data entry
- Attention to detail
- Time management
- Computer skills
Certification
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- State Driver's License
- First Aid Certification
- CPR/AED Certification
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Server
Texas Roadhouse Restaurant
07.2024 - Current
Server
Dave & Buster's
12.2022 - 11.2023
Payroll Clerk
Summit Landscaping
12.2022 - 11.2023
Supervisor
SFE
07.2020 - 05.2021
Assistant General Manager
McDonald’s
09.2019 - 12.2022
Highschool Diploma -
La Joya
Similar Profiles
Gracie CarlsenGracie Carlsen
To-Go Server and Host at Texas Roadhouse RestaurantTo-Go Server and Host at Texas Roadhouse Restaurant
Makenzie StratfoldMakenzie Stratfold
Food and Beverage Server at Texas Roadhouse RestaurantFood and Beverage Server at Texas Roadhouse Restaurant
Nevaeh HollowayNevaeh Holloway
Restaurant Hostess at Texas Roadhouse RestaurantRestaurant Hostess at Texas Roadhouse Restaurant
Helen GarzaHelen Garza
Server at Texas Roadhouse RestaurantServer at Texas Roadhouse Restaurant
Kiersten JonesKiersten Jones
Kennel Worker/Dog Trainer at Golden PuppiesKennel Worker/Dog Trainer at Golden Puppies