Provide strategic leadership and operational management for multiple units, including Orientation & New Student Services, Parent & Family Programs, Customer Relations, and Campus Visits.
Oversee staffing, development, and performance management for diverse teams within each unit to ensure high-quality service delivery and program success.
Lead the design, implementation, and evaluation of programs that support a successful transition for first-year, transfer, and international students.
Collaborate with Academic Affairs to develop and implement strategies that ensure a seamless and successful course registration process for all incoming students.
Leverage data-driven insights to assess the effectiveness of transition programs and drive continuous improvement initiatives.
Manage and oversee multiple budgets exceeding $250,000, ensuring all required documentation is accurately prepared, submitted, and maintained.
Monitor and analyze data related to student transitions and customer service to identify areas for growth and improvement. Develop and implement data-informed strategies to elevate service delivery and enhance the overall student experience.
Monitor expenditures and track budget allocations to ensure fiscal responsibility and alignment with organizational goals.
Manage high-priority, time-sensitive initiatives while ensuring all components of the enrollment funnel operate efficiently and effectively to support a seamless transition for incoming students.
Director, Orientation & New Student Services, Enrollment Management
University of Arizona
01.2020 - Current
Set direction for all orientation programming, Destination Arizona, Wildcat Welcome and other transition programming.
Oversee the Next Steps Center for all admitted student populations across multiple application types, student types, campuses and locations.
Create program assessments for orientation and other transition programs as well as campus partner program assessments highlighting program strengths, opportunities and other crucial feedback.
Run daily reports to share information regarding orientation & program attendance as well as program retention.
Work with campus partners to establish efficient processes for matriculation, term activation, cancellation, pre-scheduler, etc.
Oversee the auxiliary budget for New Student Services, including management of incoming and outgoing funds, in partnership with Enrollment Management leadership and the Enrollment Management Business Office.
Assistant Director, New Student & Family Programs, Office of Admissions
Georgia Southern University
10.2014 - 01.2020
Created a cohesive New Student & Family Programs team through supervision of the two Coordinators, a Senior Administrative Assistant, one Graduate Assistant, four Student Coordinators, and 35+ student staff.
Oversaw all New Student & Family Programming, including but not limited to: New Student Orientation, Family Weekends, Parent & Family Association, and more.
Supervised and oversaw programming on three university campuses.
Chaired the SOAR (Southern’s Orientation, Advisement, & Registration) Advisory Council that is made up of twenty professionals from across campus that assist and give feedback for all Orientation programming decisions.
Plan and execute Fall Family Weekend for over 2,800 guests in conjunction with the Office of Student Activities, Athletics, the Office of the Vice President for Student Affairs & Enrollment Management, and outside vendors.
Create and develop communication plans for parents and family members regarding exclusive opportunities, monthly newsletters, and other general news regarding the Office of Family Programs.
Lead the Parent and Family Association Council in monthly committee meetings and development of programming, allotment of scholarship money, and general agenda items.
Coordinator, New Student & Family Programs, Office of Admissions
Georgia Southern University
05.2013 - 10.2014
Provided assistance to the Assistant Director of New Student & Family Programs in all aspects of planning, developing, & implementing New Student Orientations (SOAR), Family Orientation, and Family Weekends.
Coordinated with all divisions of the University to plan and implement the summer and pre-semester SOAR programs for first-year students, transfer students, and parents.
Provided leadership and manage 24 undergraduate SOAR leaders, including recruitment, selection, training, and supervision, while directing their overall student group development.
Coordinated and train over 175 faculty, staff, and student Fall Family Weekend volunteers.
Supported the Office of Admissions at recruitment events and by serving as a counselor on-call.
Recruited, selected and trained 30+ student leaders to execute the Parent & Family Orientation program.
Worked in collaboration with Orientation & Special Programs to ensure that the Parent & Family Orientation program and the Student Orientation program aligned.
Aided in the creation of Alabama’s Extended Orientation program, Camp 1831 by preparing proposals, detailed logistics, staffing structure, etc. for approval by senior leadership.
Lead a student run group to create, edit and publish the first ever A-Book for incoming students.
Coordinated with all divisions of the University to plan and implement the summer and pre-semester SOAR programs for first-year students, transfer students, and parents.
Graduate Intern, Orientation & Special Programs
Texas at Arlington
12.2010 - 05.2011
Assisted with the planning of summer Student Orientation programming.
Oversaw the Orientation Leader training program that included student leadership development, identity development, strengths evaluations, etc.
Created and began implementing a Campus Resource Fair and Student Organization Fair to take place during orientation programs.
Education
Master of Arts - Higher Education Administration
The University of Alabama
Tuscaloosa, AL
05.2013
Bachelor of Arts - Communication (Broadcast), Management Emphasis
The University of Texas At Arlington
Arlington, TX
12.2010
Skills
Administrative Oversight
Collaborative Leadership
Enrollment Data Analysis
Key Performance Indicators
Organizational Development
Team Building and Motivation
Affiliations
Association for Orientation, Transition, and Retention in Higher Education (NODA)
Association for Higher Education Parent/Family Program Professionals (AHEPPP)
Omicron Delta Kappa National Leadership Honor Society
Delta Delta Delta Women’s Fraternity
Instruction
First Year Experience- The Tragedy at Columbine
Fostering Your Emotional Intelligence
Leadership 2000: Collaborative Leadership
National Conference Involvement
Conference Presenter, Creating to Elevate College Transitions, Association for Orientation, Transition, and Retention in Higher Education (NODA) Portland, OR 2024
Graduate Symposium Faculty, Association for Orientation, Transition, and Retention in Higher Education (NODA) Houston, TX November 2019
Conference Presenter, Leading the Leader: Creating Collaborate Workplace Relationships, Association for Orientation, Transition, and Retention in Higher Education (NODA) Louisville, KY November 2017
Graduate Symposium Faculty, Association for Orientation, Transition, and Retention in Higher Education (NODA) Indianapolis, IN November 2016
Conference Presenter, Here Comes the BOOM!, Association for Orientation, Transition, and Retention in Higher Education (NODA) Denver, CO November 2015
Conference Presenter, Students Engaged Post-Experience, Association for Orientation, Transition, and Retention in Higher Education (NODA) Orlando, FL November 2014
Timeline
Interim Sr. Director, Enrollment Services
University of Arizona
08.2024 - Current
Director, Orientation & New Student Services, Enrollment Management
University of Arizona
01.2020 - Current
Assistant Director, New Student & Family Programs, Office of Admissions
Georgia Southern University
10.2014 - 01.2020
Coordinator, New Student & Family Programs, Office of Admissions