Logan Cruz

Welcoming all guests with positive, outgoing energy; all while maintaining a Forbes sequence of service standards. Ensuring all crucial information is obtained and provided to guest per their needs. Always prioritizing guest satisfaction, providing an anticipated return to our property. Indefinitely, a team player; always ensuring communications are clear and thorough, as well as that any concerns/issues are assisted with to the best of my capabilities.

Providing excellent services, similar on both high and low-volume days of occupancy. Assisted with finance and revenue by covering night audit shits when helpful to do so. Promptly ensured guests left very satisfied, even in scenarios that required service recovery.

Always pleasantly welcoming guests in and out of the property with energy. Developed great relationships with frequent guests through personalized attention to their preferences, creating a comfortable environment for them to return. Facilitated smooth guest experiences by thoroughly and quickly, coordinating through the appropriate departments.