Lonnie sharpe
Phoenix
Summary
Recently trained customer service representative trained in all aspects of customer relations, sales, contract preparation and route management. Organize, detail-orientated and resourceful. Very enthusiastic to have as a co-worker, hardworking team member physically and mentally, strongly open to have a flexible work schedule. Reliable with strength in inventory management, training and customer service, marketing familiarity and verbal or written communication. Also known in work history to have outstanding place in leadership skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SERVICE REPRESENTATIVE
PLATINUM INSURANCE GROUP
06.2019 - Current
- Answer inbound calls for general policy inquires, explain billing and various coverages. Use underwriting guidelines and strict procedures to handle customer request while providing first call resolutions.
Warehouse Manager
Roam Adventure Co
07.2025 - 02.2026
- Oversaw daily warehouse operations, ensuring efficient order fulfillment and inventory management.
- Implemented safety protocols, enhancing compliance and reducing workplace incidents.
- Trained and mentored staff on best practices for equipment handling and inventory control.
- Streamlined shipping processes, resulting in reduced lead times and improved customer satisfaction.
- Managed inventory levels using advanced tracking systems, minimizing stock discrepancies.
- Developed workflow strategies that optimized space utilization and increased productivity.
- Coordinated with vendors to negotiate favorable terms and ensure timely deliveries of supplies.
- Led cross-functional teams in continuous improvement initiatives, driving operational excellence across the warehouse.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
SECURITY OFFICER
TRITON SECURITY
12.2017 - 03.2019
- Used management skills to implement state laws, social skills and safety tips secure neighborhood. Patrolled property for solicitation, vandalism, trespassing or potential break-ins.
SALES REPRESENTATIVE
ASHLEY HOME STORE
07.2015 - 12.2016
- Greet and engage clients, provide customer service through personal sales as well as assist in purchase decisions and follow-ups. Stayed deeply knowledgeable and introduce relevant items to suit client's needs. Arrange furniture and kept area maintained and clean with pride.
CASHIER
BARGAINS N’ DEALS
09.2014 - 04.2015
- Accurately maintained register while performing cash and credit card transactions. Informed customers about various products and store deals. Adhered to store structure to assist customers in merchant selections.
Education
HIGH SCHOOL DIPLOMA - undefined
ARBOR VIEW HIGH SCHOOL
06.2014
Skills
- Social skills
- Marketing familiarity
- Sales expertise
- Verbal/written communication
- Time management ability
- Leadership skills
- Southern hospitality
- Organization skills
- Decision-making skills
- Flexibility
Certification
Forklift certification
Timeline
Warehouse Manager
Roam Adventure Co
07.2025 - 02.2026
SERVICE REPRESENTATIVE
PLATINUM INSURANCE GROUP
06.2019 - Current
SECURITY OFFICER
TRITON SECURITY
12.2017 - 03.2019
SALES REPRESENTATIVE
ASHLEY HOME STORE
07.2015 - 12.2016
CASHIER
BARGAINS N’ DEALS
09.2014 - 04.2015
HIGH SCHOOL DIPLOMA - undefined
ARBOR VIEW HIGH SCHOOL