Summary
Overview
Work History
Education
Skills
Areas Of Excellence
References
Timeline
Generic

Loraina Andrade

Phoenix

Summary

Compassionate Youth Care Worker known for high productivity and efficient completion of tasks. Skilled in behavior management, crisis intervention, and developmental support to cater to individual needs of youth. Excel in communication, empathy, and patience, ensuring positive outcomes in challenging situations.

Overview

9
9
years of professional experience

Work History

Youth Care Worker

Child Crisis Arizona
Mesa
09.2021 - Current
  • Monitored youth activities to maintain a safe living environment.
  • Assisted in the proper placement and intake of new arrivals.
  • Program day-to-day youth activities surrounding proper self-care management, household responsibilities, education and recreation.
  • Actively participate in safety training, tailgate meetings, compliance documentation, and creating standardized goals surrounding the well-being of members.
  • Maintained accurate documentation of daily activities, incidents, and progress notes.
  • Maintained cleanliness of youth facilities and rooms.
  • Established and maintained environment, encouraging teamwork, collaboration and ethical behavior.
  • Facilitated group activities that promote socialization skills among youth in care.
  • Ensured compliance with state regulations pertaining to child welfare services delivery.
  • Utilized vehicles to transport youth to and from school, appointments and outings.
  • Supported youths in the transition process from care to independent living or family reunification.

Shelter Operations Supervisor

UMOM New Day Centers
Phoenix
10.2019 - 05.2020
  • Stood as a vital member of the leadership team to jointly respond to high-growth objectives by initiating new programs and services to meet shelter demands.
  • Served as a primary driving force by building strategy and responding to situations.
  • Managed inventory of supplies and resources for effective program functioning.
  • Expand programs from an operational perspective, and support a focused effort in evaluating company and business models, core processes, and create an action plan for success.
  • Supervised and delegated tasks for direct-report staff.
  • Delivered change management advice to members as needed.
  • Observed and provided feedback regarding proper process implementation and protocol.
  • Participating in agency-related meetings and training.
  • Establish and maintain positive relationships with youth, while maintaining awareness of status.
  • Assisted with the admission and discharge of youth per company policies.
  • Completed youth relations investigations, consulted with counsel to determine actionable steps, and initiated the follow-through approach with impacted staff.

Youth Care Worker

UMOM New Day Centers
Phoenix
03.2018 - 10.2019
  • Direct care and supervision for youth residing in program.
  • Facilitate social emotional learning to students identified needing support.
  • Act as a liaison for outside resources to facilitate in school counseling for youth while attending training needed to comply with company policy.
  • Facilitated and provided support for up to 24 youth members.
  • Transported youth to day-to-day activities (school, employment, scheduled appointments etc..).
  • Facilitated weekly learning programs and courses for clients on-site while demonstrating intervention skills as needed.
  • Ensure safety was maintained by upkeeping with State and Federal regulations and policies.
  • Administer medications using '5 Rights of Medication' standard.
  • Prepare and managed health driven meals.
  • Worked cross-functionally to acquire a better understanding of youth and peers.

Spanish Interpreter

Cyracom International
Phoenix
12.2017 - 03.2018
  • Provided high-level, dedicated support in translating accurate meaning for non-Spanish-speaking clients.
  • Provided cultural context to aid communication and understanding between parties.
  • Consistent training and follow-up to improve professional knowledge and skills directly related to interpretation.
  • Use interpersonal skills to provide accurate, meaning-for-meaning interpretation.
  • Utilized correct protocols to display excellent customer service skills.
  • Interpret calls for multi-industry businesses (healthcare, finance, insurance, etc.).
  • Communicate effectively through inbound and outbound calls.

Special Education Paraprofessional

Tolleson Union High School
Tolleson
11.2016 - 12.2017
  • Work with students with mild to moderate disabilities with diverse learning, mental, emotional and physical disabilities.
  • Assisted teachers in implementing individualized education plans for diverse student needs.
  • Monitored student progress and reported observations to teaching staff regularly.
  • Provided one-on-one instruction to students who needed extra help with learning tasks.
  • Implemented behavior management strategies designed by special education staff members.
  • Offered emotional support during times of difficulty or crisis situations involving the student.
  • Assisted with transitioning from one activity to another throughout the day as needed by the student.
  • Collaborated with teacher to develop personalized and successful learning strategies.
  • Escorted students to restroom cafeteria, outside to playground and on field trips.
  • Developed lesson plans for small groups or individual students that focused on academic, behavioral, and social goals established in IEPs.

Education

Associates - General Education

GATEWAY COMMUNITY COLLEGE
Phoenix, AZ
07-2015

Skills

  • Bilingual Spanish and English
  • Youth programming
  • Peer engagement
  • Interpersonal skills
  • Cross-functional teamwork
  • Continuous improvement
  • Team building
  • Youth intake
  • Multicultural sensitivity
  • Conflict resolution
  • Report writing and documentation

Areas Of Excellence

  • Bilingual Spanish/English
  • Youth Programming
  • Peer Engagement
  • Interpersonal Skills
  • Cross-Functional Teamwork
  • Change Management
  • Organizational Development
  • Continuous Improvement
  • Conflict Resolution
  • Youth Relations
  • Report Writing & Documentation
  • Process Improvement

References

References available upon request.

Timeline

Youth Care Worker

Child Crisis Arizona
09.2021 - Current

Shelter Operations Supervisor

UMOM New Day Centers
10.2019 - 05.2020

Youth Care Worker

UMOM New Day Centers
03.2018 - 10.2019

Spanish Interpreter

Cyracom International
12.2017 - 03.2018

Special Education Paraprofessional

Tolleson Union High School
11.2016 - 12.2017

Associates - General Education

GATEWAY COMMUNITY COLLEGE

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Loraina Andrade