Loralai Wilkerson
Phoenix
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Resourceful and strategic problem-solving, customer relationship management, and financial reconciliations. Team player with strong technical proficiency and commitment to accuracy in financial data entry and record keeping. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Bookkeeper
Power Product Services
Chandler
04.2025 - Current
- Managed accounts payable and receivable processes for timely financial tracking.
- Reconciled bank statements and company accounts for accurate financial reporting.
- Processed payroll accurately and maintained employee records efficiently.
- Assisted in preparing monthly financial statements for management review.
- Communicated with vendors and clients regarding billing inquiries and discrepancies.
- Reviewed employee expense reports for compliance with company policies.
- Utilized accounting software to enter and maintain financial data securely.
Assistant Manager
Lacquer Nails and Spa
Scottsdale
10.2024 - 04.2025
- Assisted in managing daily operations of a busy nail and spa facility.
- Coordinated scheduling for staff and client appointments efficiently.
- Maintained inventory levels and ordered supplies as needed.
- Ensured cleanliness and organization of treatment areas and equipment.
- Provided excellent customer service during client consultations and services.
- Handled cash transactions and processed payments accurately.
- Supported marketing efforts through social media engagement and promotions.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Trained new staff on service procedures and customer care standards.
Styling Associate
Lane Bryant
Scottsdale
02.2024 - 08.2024
- Curate trendsetting looks and elevate client style through personalized fashion consultations.
- Implement creative visual merchandising strategies to enhance store aesthetics and customer engagement.
- Manage employees and ensure efficient store operations.
- Handle customer interactions, appointments, and communications with exceptional service.
- Organize store product and frequently redesign store presentation to meet standards.
- Revolutionize personal styling approach, blending trendsetting looks with client preferences to boost sales and enhance customer loyalty.
- Optimize visual merchandising strategies, significantly increasing foot traffic and driving measurable growth in store revenue.
- Analyze sales data and customer feedback to refine styling recommendations, resulting in improved client satisfaction and repeat business.
Receptionist
Esporta Fitness
Queen Creek
05.2023 - 01.2024
- Managed tasks, met deadlines, and improved office efficiency, ensuring smooth daily operations.
- Greeted visitors, provided assistance, and boosted customer satisfaction through effective communication.
- Handled client correspondence via email, phone, and mail, maintaining clear and professional interactions.
- Directed calls efficiently, supporting seamless office operations and reducing wait times.
- Maintained confidentiality of client and company information, ensuring trust and compliance with policies.
Education
Associate of Arts - Behavioral Sciences
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ 01.2026 - 04.2026
San Tan Foothills
san tan valley, AZSkills
- Time management
- Customer service
- Communication
- Organization
- Problem solving
- Adaptability
- Teamwork
- Payroll administration
- Team building
- Inventory management
- Effective communication
- Time tracking
References
Nichole Smith - Office Manager at Power Product Services Inc : +1 (480) 416-6940
Timeline
Associate of Arts - Behavioral Sciences
Maricopa Community Colleges, Chandler-Gilbert Community College
01.2026 - 04.2026
Bookkeeper
Power Product Services
04.2025 - Current
Assistant Manager
Lacquer Nails and Spa
10.2024 - 04.2025
Styling Associate
Lane Bryant
02.2024 - 08.2024
Receptionist
Esporta Fitness
05.2023 - 01.2024
San Tan Foothills