Lorena Chacon
Phoenix
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2027
2027
years of professional experience
Work History
Closing Specialist
JPMorgan Chase Bank, NA
Tempe, AZ
2015 - Current
- Facilitated closing processes through meticulous document review and verification.
- Collaborated with clients to ensure accurate completion of necessary paperwork for transactions.
- Researched and resolved discrepancies in documents to uphold compliance standards.
- Reduced transaction errors through attention to detail and strict adherence to protocols.
- Managed high volumes of wire transfers daily, prioritizing tasks for timely completion and accuracy.
- Ensured compliance with federal regulations, performing thorough audits of wire transactions and documentation.
- Prepared final loan documents and other mortgage-closing packages for conventional, government, and home equity loans.
- Completed assigned tasks with little or no supervision.
- Collected closing figures and generated loan documentation.
- Managed and tracked status of assigned loans to expedite closings without issues.
- Coordinated with title companies, attorneys, and escrow agents to collect information to complete loan submissions.
- Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.
Title Analyst
JPMorgan Chase Bank, NA
Phoenix, AZ
2015 - Current
- Analyzed complex financial data to support decision-making processes.
- Researched and drafted detailed property portfolios regarding subject properties, identifying chain of title issues, current statuses, and defects in title.
- Provided support to colleagues during periods of high workload, ensuring consistent service levels for clients.
- Examined documentation such as mortgages, liens and contracts to verify factors such as property legal descriptions and restrictions.
- Assisted in preparation of title insurance policies and title commitments.
- Conducted comprehensive title searches to maintain accuracy and compliance of real estate transactions.
Secretary
Department of Economic Security
Phoenix, AZ
01.2012 - 03.2015
- Received and screened telephone calls, visitors, and incoming correspondence.
- Coordinated meetings and conferences, including conference room scheduling and catering services.
- Maintained office records, including budget information, employee time cards, and purchase orders.
- Documented payments and expenses to keep financial records current.
- Updated office calendar with new meetings, events and appointments to avoid overbooking.
- Maintained an efficient office environment by skillfully routing incoming and outgoing mail.
- Captured fingerprint images with computer system.
- Stored completed documents in appropriate locations.
- Evaluated the source paperwork for each project to locate important pieces of information such as customer names and bill totals.
Phone Banker
Wells Fargo
Phoenix, AZ
05.2011 - 01.2012
- Used equipment such as multi-line telephone systems and switchboards, internal intercoms and public address systems to share communications.
- Documented and relayed messages to office personnel from callers.
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Maintained good working relationship with co-workers and management.
- Followed established guidelines and procedures.
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Bill Collector
Progressive Financial Group
Tempe, AZ
2010 - 2011
- Managed collections process to recover overdue accounts efficiently.
- Communicated directly with clients to negotiate payment arrangements.
- Updated account records accurately during collection interactions.
- Utilized collection software to track payments and account status.
- Monitored changes in relevant laws or regulations to ensure continued compliance within the industry.
- Enhanced the efficiency of the collections process with thorough documentation and accurate recordkeeping.
Education
High School Diploma -
WEST PHOENIX HIGH SCHOOL
PHOENIX, AZ05-2008
Skills
- Task prioritization
- Problem-solving
- Organization
- Customer relations
- Multitasking
- Documentation review
- Decision-making
- Attention to detail
- Title document preparation
- Loan closing documentation
- Deadline oriented
Timeline
Secretary
Department of Economic Security
01.2012 - 03.2015
Phone Banker
Wells Fargo
05.2011 - 01.2012
Closing Specialist
JPMorgan Chase Bank, NA
2015 - Current
Title Analyst
JPMorgan Chase Bank, NA
2015 - Current
Bill Collector
Progressive Financial Group
2010 - 2011
High School Diploma -
WEST PHOENIX HIGH SCHOOL