Lorena Terry

• Cash handling, customer service, making of drinks and merchandise handling. Running teams of 7+ and responsible of delegating tasks.

• Knowledge of product customer
• Open and close store
• Trained and mentored new employees
• Worked closely with team members to schedule breaks and shifts to meet state standards.
• Held composure under pressure and in escalated customer service scenarios.
• Resolved staff member conflicts, listened to concerns and finding middle ground.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS.
• Resolved customer complaints and issues, offered solutions to maintain customer satisfaction.
• Accomplished tasks within timeframes. Time management.

• Manage daily / weekly issues that arise pertaining to Bake, Pastry, Retail, Catering during and after hours of operation

• Review weekly employee schedules for hourly employees to ensure optimal efficiency

• Shamrock, Dawn, Vortex, Wearhouse orders completed within reasonable time frame.

• Support hiring, training and evaluating of hourly employees

• Analyze business performance; initiate appropriate corrective actions when deviations occur from financial expectations.

• Track monthly results / trends for business forecasting and meet management team to discuss trends and redirect initiatives as needed

• Resolve escalated customer complaints.

• Uphold company food safety, food handling and sanitation requirements for both locations

• Serve as a role model and set a positive example for the entire team in all aspects of business and personnel management.

• Helped open the store from the ground up
• Honestly, All of the above including Labor, productivity, food cost, hiring and termination
• Disciplinary action
• Supporting my team!
• Scheduling, covering shifts with other employees, or coving shifts personally.
• Training and establishing positive culture
• But most of all accommodating to the guest
• Able to problem solve on the fly
• Great commutator.