Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lorenzo Callendine

Phoenix

Summary


Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency.

Recognized for fostering collaborative environment and delivering consistent results. Adept at navigating dynamic business challenges through strong problem-solving and communication skills. Skilled in inventory control and food safety, fostering a high-performing team dedicated to excellence in service delivery. Committed to continuous process improvements and employee engagement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant General Manager

McDonald's
08.2022 - 07.2025
  • Motivated, trained, and disciplined employees to maximize performance.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.

Manager

McDonald's Restaurant
06.2021 - 07.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Crew Member

Grandy's LLC.
07.2019 - 06.2021
  • Worked front counter, drive-thru and other areas.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Entrepreneurship And Small Business

Bel Air High School
El Paso, TX
06-2022

Skills

  • Staff management & development
  • Inventory control
  • Operations management
  • Food safety and sanitation
  • Employee scheduling
  • Process improvements

Certification


  • Serv Safe Certification
  • Food Handlers Card

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant General Manager

McDonald's
08.2022 - 07.2025

Manager

McDonald's Restaurant
06.2021 - 07.2022

Crew Member

Grandy's LLC.
07.2019 - 06.2021

Entrepreneurship And Small Business

Bel Air High School

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Lorenzo Callendine