Loretta Sorby
Bullhead City
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
31
31
years of professional experience
3
3
years of post-secondary education
Work History
Claims Specialist
Social Security Administration, SSA
Needles
09.2003 - 04.2025
- Reviewed and processed disability claims for accuracy and completeness.
- Advised claimants on eligibility requirements and application procedures.
- Managed case workflows to ensure timely resolution of claims.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
Supervising Employment Specialist II
San Bernardino County
Needles
04.1994 - 09.2003
- Assisted clients in identifying employment opportunities and career paths.
- Conducted workshops on resume writing and interview preparation techniques.
- Collaborated with local businesses to understand hiring needs and job openings.
- Supervised office staff ensuring adherence of policies and procedures.
Education
Associate of Applied Science - General Studies
Mohave Community College
Bullhead City, AZ 08.1995 - 08.1998
Skills
- Case management
- Attention to detail
- Team leadership
- Verbal communication
- Policy interpretation
- Organizational skills
- Detail orientation
- Teamwork
- Reliability
- Effective communication
Timeline
Claims Specialist
Social Security Administration, SSA
09.2003 - 04.2025
Associate of Applied Science - General Studies
Mohave Community College
08.1995 - 08.1998
Supervising Employment Specialist II
San Bernardino County
04.1994 - 09.2003