Lori Decker
Peoria
Summary
Dynamic professional, proficient in administrative support, with a background in holistic and medical approaches to healthcare. Excelled in roles requiring strong organizational skills, effective communication, and dedication to quality performance. History of leadership positions, with a focus on instruction and training.
Overview
19
19
years of professional experience
Work History
Receptionist
CenterWell Senior Primary Care
11.2023 - Current
- Professionally and warmly greet visitors, check patients in and out, (re)schedule appointments, therapeutically communicate and assist where necessary, and process client records/documents/PHI with a focus on detail.
- Answered phone calls promptly, direct call center representatitves accordingly, handle escalated situations appropriately
- Strictly adhere to HIPAA guidelines, protecting PHI
- Effectively communicate with medical staff, sales team, operations, administrative and support staff, from home and other clinics, via multiple platforms in a timely manner, in order to promote an excellent patient care experience
- Maintain lobby area to promote a clean, safe and welcoming environment
- Monitor and utilize EMR, Teams, Outlook, Salesforce, etc to support both patient care and business growth
- Verify insurance eligibility using various portals
- Chart prep to ensure accuracy of information, and keep appointments within company and provider guidelines
- Acting Interim Center Administrator for several weeks:
- Oversaw operations, ensuring a smooth and productive work flow while maintaining focus on Front Office duties
- Addressed/overcame challenges and setbacks through problem-solving and communication through proper channels, inviting support from colleagues when warranted
- Monitored employee schedule adherence and encouraged performance of job duties
- Fostered an inclusive, respectful atmosphere
- Regularly reported to Center Administrator
Learning Ambassador, Sort Associate
Amazon Warehouse
04.2023 - 11.2023
- Served as an instructor for new hires, educating on the workplace basics, providing guidance and support during onboarding process
- Set an example of ideal employee actions and behaviors, following the rules and coaching others in areas of potential growth
- Assisted with sorting packages during busy season
Licensed Practical Nurse
Calvary Healing Center
04.2017 - 08.2020
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Comforted and counseled patients and families throughout care process through therapeutic communication
- Implemented immediate, life saving interventions in emergency situations
Licensed Massage Therapist, Instructor
The Spa @ Gainey Village, PTMC/Cortiva Institute
11.2005 - 04.2012
- Improved overall wellness for clients by performing various massage modalities (Swedish, Therapeutic, La Stone, Reflexology, Deep Tissue/Sports, Maternity, Geriatric, Lymphatic, Thai)
- Instructed students in Pregnancy, Lymphatic, Geriatric and Reflexology modalites, ensuring safety of client and therapist, using proper body mechanics and precise technique
- Assisted in developing new Therapeutic massage protocol during transition of PTMC to Cortiva Institute
Education
Associate of Science - Nursing
Maricopa Community Colleges
Glendale, Chandler05-2022
Licensed Massage Therapist - Massage Therapy
Phoenix Therapeutic Massage College
Phoenix, AZ03-2002
Skills
- Organization skills
- Operations and scheduling management
- Decision-making
- Time management
- Employee supervision
- Group and individual instruction/classroom management
- Data inputting
- Administrative support
- Medication administration
- Strong communication skills (verbal, written, phone)
- Direct patient care
- Nursing process performance
High GPA
High School: 4.133, Massage College 3.9, MCCC Nursing: 3.9
Timeline
Receptionist
CenterWell Senior Primary Care
11.2023 - Current
Learning Ambassador, Sort Associate
Amazon Warehouse
04.2023 - 11.2023
Licensed Practical Nurse
Calvary Healing Center
04.2017 - 08.2020
Licensed Massage Therapist, Instructor
The Spa @ Gainey Village, PTMC/Cortiva Institute
11.2005 - 04.2012
Associate of Science - Nursing
Maricopa Community Colleges
Licensed Massage Therapist - Massage Therapy
Phoenix Therapeutic Massage College
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