Lori Glazer
Green Valley
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
22
22
years of professional experience
Work History
General Manager On Site
AAM, LLC
Tucson
02.2018 - Current
- Oversaw developer community for Pulte Homes and Diamond Ventures, fostering collaboration and engagement among stakeholders.
- Managed daily property operations, ensuring seamless execution of construction, clubhouse management, grounds, courts, and pools.
- Develop and manage a $2.1 million budget.
- Coordinated landscaping, drainage, and erosion vendor services, enhancing community aesthetics and functionality.
- Organized quarterly homeowner parties and themed events to foster community engagement.
Assistant Property Manager
Copaken Brooks
Kansas City
02.2015 - 06.2018
- Managed day-to-day operations of a 140,000 sq. ft. building, parking garage, and event space.
- Hired and managed vendors for service and maintenance, enhancing property upkeep and tenant satisfaction.
- Professionally resolved tenant complaints and property concerns, proven efficiency in resolving emergency after hours' issues.
- Supported budget planning for construction projects, ensuring alignment with financial goals.
- Coordinated and produced tenant events for multiple properties, engaging up to 3,000 attendees per event.
Independent Contractor
Self
Kansas City
01.2012 - 01.2015
- Created high-end events, enhancing visibility and driving profitability for clients.
- Managed project timelines and deliverables, ensuring client satisfaction and alignment with goals.
- Conducted market research to identify trends and opportunities, guiding strategic decisions for clients.
- Built successful partnerships with other businesses in related industries.
- Clients included: Kansas City Royals, Alamo Drafthouse, Mission Driven, Ingredient Restaurant Group.
Audience Services Director
Kauffman Center for the Performing Art
Kansas City
05.2011 - 12.2011
- Oversaw daily operations of facility and two performance venues with total seating of 3,400 to ensure smooth functioning and optimal audience experience.
- Oversaw programming initiatives that increased community engagement and audience participation.
- Developed and implemented volunteer recruitment program, recruiting, interviewing, and training 400 volunteers in 60 days to effectively prepare for their roles.
- Designed comprehensive training materials to support staff development.
Director of Sales and Marketing
Union Station Kansas City
Kansas City
05.2004 - 05.2011
- Developed marketing strategies that increased visitor engagement and boosted brand visibility.
- Led cross-functional teams in executing successful promotional campaigns for events and attractions.
- Directed activities of 10 employees and managed a volunteer base of 200 to achieve organizational goals.
- Managed 850,000 sq.ft facility operations, overseeing HVAC, janitorial, security, parking, and frontline services.
- Leader in strategic planning, traveling exhibit selection, and capital projects.
Education
Bachelor of Science Degree -
Kansas State University
01.1992
Skills
- Volunteer recruitment
- Community engagement
- Facility management
- Customer relationship management
- Training and coaching
- Budget management
- Vendor coordination
- Staff training/development
Timeline
General Manager On Site
AAM, LLC
02.2018 - Current
Assistant Property Manager
Copaken Brooks
02.2015 - 06.2018
Independent Contractor
Self
01.2012 - 01.2015
Audience Services Director
Kauffman Center for the Performing Art
05.2011 - 12.2011
Director of Sales and Marketing
Union Station Kansas City
05.2004 - 05.2011
Bachelor of Science Degree -
Kansas State University