Lori Hays
McDias McDonald's
Tucson
11
years of professional experience
Confident shift manager with over twenty years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring crew members while enforcing rules and goals. Expert at building positive relationships with coworkers to create excellent work atmosphere and boost motivation levels, resulting in employee retention and excellent customer service.
Work History
Restaurant Shift Manager
10 Years 9 Months- Managed inventory levels, ensuring timely restocking and minimizing waste.
- Trained new employees on safety protocols and customer service best practices.
- Implemented workflow improvements that enhanced service speed during peak hours.
- Monitored food safety compliance, ensuring adherence to health regulations and standards.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
Restaurant Hostess
1 Year- Managed guest seating to optimize flow and minimize wait times.
- Trained new staff on service standards and customer engagement techniques.
- Coordinated with kitchen and serving staff to ensure timely order delivery.
- Fostered positive customer relationships to enhance overall dining experience.
Education
No Degree - Prenursing
CNA And Caregiver - Certified Nurses Assisant/ Caregiver
Skills
Leadership
Excellent Customer Service Skills
Cash Handling and Balancing
Task Delegation
Inventory Control
Problem Solving
Ability to create and welcoming and safe environment
Timeline
Restaurant Hostess
Little Anthony's Diner
10.2023 - 10.2024Read More
Restaurant Shift Manager
McDias McDonald's
11.2015 - CurrentRead More
University of Arizona
No Degree from Prenursing
Read More
Caregiver Training Institute
CNA And Caregiver from Certified Nurses Assisant/ Caregiver
Read More