Lori Mitchell
Lake Havasu City
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experience with training both Servers & Hostesses. Front end management experience.
Overview
36
36
years of professional experience
1985
1985
years of post-secondary education
Work History
Server
Dennys Restaurant
Lake Havasu City
10.2016 - 05.2025
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness of dining area and adhered to health standards.
- Managed cash register transactions and balanced cash drawer at shift end.
- Upsold menu items to enhance guest satisfaction and increase sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Bartender
Kokomo Havasu
Lake Havasu City
03.2002 - 10.2019
- Mixed beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area and equipment.
- Provided excellent customer service to enhance guest experience.
- Managed inventory levels and restocked supplies as needed.
- Resolved customer complaints promptly and professionally.
- Created specialty cocktails to promote seasonal offerings and events.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Server/In store trainer
Bob's Big Boy
Lake Havasu City
02.1989 - 09.1997
- Provided excellent customer service in a fast-paced dining environment.
- Took food and drink orders accurately from guests.
- Delivered meals promptly to ensure guest satisfaction.
- Assisted in training new servers on menu items and service standards.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Education
Associate of Applied Science - Nursing
Mohave Community College
Kingman, AZ 08.1993 - 05.1997
Lake Havasu High School
Lake Havasu City, AZSkills
- Order management
- Menu knowledge
- Cash handling
- Health compliance
- Staff training
- Time management
- Problem solving
- Effective communication
- Conflict resolution
Timeline
Server
Dennys Restaurant
10.2016 - 05.2025
Bartender
Kokomo Havasu
03.2002 - 10.2019
Associate of Applied Science - Nursing
Mohave Community College
08.1993 - 05.1997
Server/In store trainer
Bob's Big Boy
02.1989 - 09.1997
Lake Havasu High School