Lorraine Amaral
Chandler
Summary
Passionate and results driven cerified pharmacy Tech and Operations Clerk//Dispatcher with 7+years experience providing administrative and management skills in office settings. Accustomed to addressing the changing needs of an office and supporting staff and superiors with excellent assistance skills. Capable of wearing multiple hats with provided training and development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens Co
01.2022 - Current
- Processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions.
- Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.
- Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects.
Dispatch/Operations Support
Ice Now, LLC
01.2015 - 01.2021
- Answer approximately 100+ calls in a professional and energetic manner
- Dispatch delivery of orders, as necessary to comply with customer requests
- Develop delivery routes and maintain contact with drivers and customers through the day
- Prospects and develops relationships with potential customers, or leads to cultivate new business and communicates with outside reps.
- Process payroll hours and adjustments for approval and ensure all payroll is complete and compliant.
- Schedule interviews, assists with on-boarding and ensures that all new hire paperwork is accurate and complete.
- Conducts basic operational duties including inventory asset counts, cash handling and cash deposits.
- Managers supplies and provides general office support. Assists in completing unemployment claims.
Benefits Case Worker
State of Arizona AHCCCS
01.2011 - 01.2012
- Determine applicants potential eligibility for Medicaid programs such as SSI-MAO and Medicare cost sharing
- Conduct telephone interviews as needed to clarify information needed for determinations
- Review and process annual redeterminations for ongoing/open cases for continued Medicaid eligibility
- Document case records
- Verify changes such as employment, address, and household composition
- Utilize information found in program manuals and enforce local, state and federal rules, policies and procedures
- Make appropriate referrals to other services and agencies.
- Establish long lasting relationships with clients, resolving issues, and answering all questions
Benefits Case Worker
State of Arizona AHCCCS
01.2005 - 01.2010
- Opened / sorted mail
- Registered potential applicants and assigned cases to case workers
- Determine applicants potential eligibility for Kidscare and Medicaid programs such as SSI-MAO and Medicare cost sharing
- Conduct telephone interviews as needed to clarify information needed for determinations
- Input/Process customer case information
- Utilize information found in program manuals and enforce local, state and federal rules, policies and procedures
- Establish long lasting relationships with clients, resolving issues, and answering all questions
Education
Certified Pharmacy Technician
Walgreens Pharmacy
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Rio Salado College
Tempe, AZundefined
Maricopa Skill Center
Phoenix, AZSkills
- Computer navigation and tracking, Research and Evaluation, empathetic and active listener Intermediate knowledge in Windows based programs Plusnet, promise program
Certification
EXCPT CPHT
Timeline
Certified Pharmacy Technician
Walgreens Co
01.2022 - Current
Dispatch/Operations Support
Ice Now, LLC
01.2015 - 01.2021
Benefits Case Worker
State of Arizona AHCCCS
01.2011 - 01.2012
Benefits Case Worker
State of Arizona AHCCCS
01.2005 - 01.2010
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Rio Salado College
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Maricopa Skill Center
Certified Pharmacy Technician
Walgreens Pharmacy