Lorraine Baca
Phoenix
Summary
Experienced administrative assistant with expertise in customer service and appointment scheduling. Proven ability to resolve customer concerns efficiently, utilizing active listening and problem-solving skills. Skilled in managing high-volume interactions and de-escalating complex situations to enhance customer loyalty.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Mosquito Squad of Scottsdale
Phoenix
06.2022 - 06.2026
- Respond to client and new customer inquiries via phone, email, and text.
- Assisted new customers with sales inquiries and prepared service quotes to facilitate informed decision-making.
- Utilize ServiceMinder to manage customer accounts and scheduling.
- Modify client treatment schedules based on requests and service needs.
- Supported technicians on route by contacting clients, rerouting schedules, and coordinating appointments to optimize service delivery.
- Monitored daily technician routes to enhance scheduling efficiency and ensure timely service completion.
- Assign tasks and follow up to ensure timely completion and accountability.
- Answer incoming phone calls professionally and efficiently.
Customer Service Representative
Haskins Electric
Phoenix
11.2016 - 06.2022
- Responded to client and home builder inquiries via phone and email, ensuring timely updates and effective resolution of scheduling questions.
- Coordinated and scheduled electrical service appointments for homeowners in newly constructed residences, facilitating seamless service delivery.
- Maintained and distributed weekly rough-in and trim schedules to lead electricians, enhancing project coordination and supporting on-time workflow.
Skills
- Customer relationship management
- Scheduling software
- Appointment scheduling
- Schedule optimization
- Task assignment
- Workflow coordination
- Database management
Timeline
Administrative Assistant
Mosquito Squad of Scottsdale
06.2022 - 06.2026
Customer Service Representative
Haskins Electric
11.2016 - 06.2022