Lorraine Kroell
Oro Valley
Summary
Retired professional with a solid history of fulfilling organizational needs through systematic practices. Expertise in managing high-pressure situations and adapting to challenges to enhance brand visibility. Strong time management and organizational skills applicable across diverse environments. Actively seeking opportunities to further utilize my skills while contributing to others in the community.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Substitute Classified
Amphitheater School District
Tucson
09.2024 - Current
- Filled in as Special Education Aide during absences; managed clerical tasks at front desk and bookstore.
- Provided individualized support to students with special needs, adapting materials as required.
- Supervised students during recess and lunchtime, ensuring safety and well-being.
- Demonstrated abiology to handle attendance ; telephone inquiries and
- Cultivated positive rapport with students through effective communication and active listening.
- Fostered a safe, inclusive learning environment that respected diversity.
Bookstore Clerk
Amphitheater School District
Oro Valley
06.2017 - 05.2024
- Reconciled cash register and processed transactions for student activities and club deposits.
- Maintained accurate records of incoming and outgoing shipments with proper documentation.
- Executed data entry tasks with high accuracy.
- Responded to customer inquiries via phone or email, resolving issues promptly.
- Ensured a clean and organized work area to promote efficiency.
- Addressed customer complaints effectively, utilizing strong problem-solving skills.
- Maintained confidentiality of sensitive information consistently.
- Suggested process improvements that enhanced departmental productivity.
Substitute Teacher
Amphitheater Unified School District
Tucson
06.2014 - 06.2017
- Covered teacher absence by following daily curriculum plans for middle and high school classes.
- Managed classroom behavior to maintain a positive learning environment during teacher absence.
- Provided individualized support to students requiring additional clarification or assistance.
- Implemented lesson plans from absent teacher, ensuring seamless curriculum continuity.
- Administered assessments according to established guidelines, including tests, quizzes, and assignments.
- Maintained accurate records of student attendance, grades, and progress for reporting purposes.
- Applied classroom management strategies from regular teacher to ensure consistent discipline procedures.
- Utilized interactive whiteboards and educational software to enhance instructional delivery.
Library Media Technician and Clerk
Amphi School District
Oro Valley
08.2009 - 05.2014
- Assisted students and staff with checking in and out of books and computer lab resources.
- Provided support for computer software programs, including Excel, PowerPoint, Publisher, and Word.
- Managed inventory and monitored circulation desk operations.
- Laminated requested items for teachers to enhance usability.
- Conducted light repairs on AV equipment and maintained audio-visual devices in labs and lecture hall.
- Facilitated setup and installation of Smart Boards to improve classroom technology.
- Answered phone calls and scheduled lab time for teachers efficiently.
- Performed routine repairs on books and contributed to monthly book displays and bulletin boards.
Education
Bachelor's degree - Social Work
Rutgers-New Brunswick Campus
New Brunswick, NJ05.1981
Skills
- Student engagement and support
- Typing proficiency
- Operating systems knowledge
- Microsoft Outlook expertise
- Grammar proficiency
- Office administration
- Writing proficiency
- Retail experience
- Attention to detail
- Library services management
- Phone etiquette skills
- Classroom management
- Time management strategies
- Research skills
- Problem solving
- Inventory management
- Customer service
- Data entry
- Record keeping
- Communication skills
- Collaboration with teachers
- Confidentiality maintenance
- Problem resolution
- Task prioritization
- Verbal communication
- Computer skills
- Flexible and adaptable
- Interpersonal communication
Certification
- Substitute Teaching Certification
- Driver's License
Languages
English
Timeline
Substitute Classified
Amphitheater School District
09.2024 - Current
Bookstore Clerk
Amphitheater School District
06.2017 - 05.2024
Substitute Teacher
Amphitheater Unified School District
06.2014 - 06.2017
Library Media Technician and Clerk
Amphi School District
08.2009 - 05.2014
Bachelor's degree - Social Work
Rutgers-New Brunswick Campus