Lorraine Medina
Tolleson
Summary
Dynamic Public Communications Dispatcher with a proven track record at the City of Glendale, excelling in high-pressure situations. Expert in call prioritization and incident documentation, ensuring timely responses to emergencies. Strong problem-solving and active listening skills foster effective communication and collaboration, contributing to a safer community and a positive work environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Public Communications Dispatcher
City Of Glendale
11550 W. Glendale Ave, Glendale, AZ 85307
06.2024 - Current
- Demonstrated professionalism under pressure, effectively handling high-stress situations during emergency events.
- Expedited assistance to callers in distress by providing clear instructions during life-threatening situations.
- Upheld strict confidentiality standards while handling sensitive information related to public safety matters.
- Reduced errors in communication by maintaining precise records of dispatched calls and resource allocations.
- Ensured accurate information exchange by verifying caller details and cross-referencing relevant databases.
- Optimized dispatcher performance through continuous training in communications technology and protocols.
- Contributed to a safer community by coordinating timely responses to emergencies and critical incidents.
- Promoted a positive work environment through respectful interactions, open communication, and active participation in day to day operations.
Public Safety Dispatcher
City of Buckeye
530 E. Monroe Ave
03.2001 - 06.2024
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Data queries/entries for criminal record checks, driver's records and warrants checks into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Maintained detailed records of all dispatched events, providing documentation necessary for reporting purposes.
- Used specialized software to track and maintain case incident numbers and logs.
- Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
Education
No Degree - Forensic Science
Maricopa Community Colleges, Phoenix College
Phoenix, AZHigh School Diploma -
Alhambra High School
3839 W. Camelback Rd., Phoenix, AZ 8501905-1999
Skills
- Customer service
- Call prioritization
- Dispatch software
- Active listening
- Verbal communication
- Incident documentation
- Confidentiality
- Problem-solving
- Information gathering
- Time management
- Positive communication skills
- Multitasking and organization
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- Certified Level A, Department of Public Safety - May 2025
Timeline
Public Communications Dispatcher
City Of Glendale
06.2024 - Current
Public Safety Dispatcher
City of Buckeye
03.2001 - 06.2024
No Degree - Forensic Science
Maricopa Community Colleges, Phoenix College
High School Diploma -
Alhambra High School