Lorraine Peraza
Mesa
Overview
12
12
years of professional experience
Work History
Office Manager
Red Eye Construction
Gilbert
08.2024 - 09.2025
- Served as the primary customer contact, resolving inquiries, service concerns, and account-related questions through phone, email, and in person.
- Researched and corrected documentation errors, billing discrepancies, and missing job information to ensure accurate invoicing and reporting.
- Updated account and project records electronically to maintain accurate data for billing, job costing, and client files.
- Coordinated field personnel schedules, work orders, and appointments, ensuring timely completion of service requests.
- Processed invoices, payments, and prepared reports for management; maintained secure client and employee records.
- Collaborated with insurance companies to submit, track, and reconcile claims, improving processing accuracy.
- Maintained daily office operations, supporting workflow, internal communication, and operational consistency.
Starts Coordinator
Younger Brothers Door and Trim
Phoenix
04.2015 - 08.2024
- Entered, reviewed, and updated project and account information to ensure accuracy in schedules, orders, and documentation.
- Managed customer and builder inquiries by researching project data, providing updates, and resolving issues promptly.
- Coordinated with internal departments, vendors, and field personnel to complete service orders and project starts.
- Ensured accurate billing and documentation by preparing purchase orders, processing change orders, and uploading records into CRM systems.
- Maintained detailed tracking reports and data files, supporting accurate scheduling, planning, and customer communication.
- Identified potential errors or delays and resolved issues proactively to maintain smooth daily operations.
Project Coordinator (Temp)
ServiceMaster Restoration
Chandler
05.2022 - 11.2022
- Researched job files, verified documentation, and ensured all required information was accurate for billing and compliance.
- Scheduled field staff and subcontractors, dispatching teams for inspections, repairs, and customer appointments.
- Updated customer and project accounts to reflect changes, approvals, budgets, and service progress.
- Supported financial processes including change orders, collections, and invoice preparation.
- Ensured compliance with municipal regulations, contracts, and verification requirements.
- Improved communication between internal departments, field staff, and customers to resolve issues efficiently.
Escalations Advisor / Customer Service Representative
Healthways
Chandler
10.2013 - 12.2015
- Resolved customer inquiries and escalated issues by researching benefit details, payment history, and account records.
- Explained account balances, coverage details, and usage information with accuracy and professionalism.
- Updated customer accounts, corrected errors, and documented all case activity in compliance with policies.
- Communicated with customers via phone and written correspondence to resolve questions and provide accurate information.
- Ensured confidentiality and compliance with HIPAA, corporate policies, and regulatory standards.
Education
Bachelor of Arts - Applied Management
Grand Canyon University
Phoenix, AZ12.2025
High School Diploma -
Mesa High School
Mesa, AZSkills
- Customer Service
- Problem Resolution
- Research
- Data Verification
- Account Management
- Billing Support
- Office Administration
- Documentation
- Field Order Processing
- Dispatch Coordination
- Confidential Recordkeeping
- Compliance
- Reporting
- Data Entry
- Accuracy
- Microsoft Office
- Team Collaboration
- Communication
- Scheduling
- Operational Support
- Workflow Management
- Prioritization
- Payment Processing
- Cash Handling
Timeline
Office Manager
Red Eye Construction
08.2024 - 09.2025
Project Coordinator (Temp)
ServiceMaster Restoration
05.2022 - 11.2022
Starts Coordinator
Younger Brothers Door and Trim
04.2015 - 08.2024
Escalations Advisor / Customer Service Representative
Healthways
10.2013 - 12.2015
Bachelor of Arts - Applied Management
Grand Canyon University
High School Diploma -
Mesa High School