LOUIS DARCELIN
Phoenix
Summary
Detail-oriented financial services and sales professional with experience in customer account management, payment processing, high-volume call center environments, and consultative sales. Proven ability to handle sensitive financial information accurately while delivering excellent customer service with empathy and achieving sales targets. Strong communicator with a customer-first mindset. Trilingual in English, Spanish, and Haitian Creole.
Overview
11
11
years of professional experience
Work History
Life Insurance Agent
PHP Agency
12.2020 - 08.2025
- Consulted with clients to assess financial protection needs and recommend appropriate insurance solutions.
- Explained financial concepts, policy details, and benefits clearly to clients.
- Maintained accurate client records while handling confidential financial information.
- Built and maintained client relationships through follow-ups and ongoing support.
- Strengthened compliance awareness, trust-building, and communication skills.
Business Representative
Verizon
01.2019 - 12.2020
- Served as a primary point of contact for business customers regarding accounts and services.
- Processed payments, orders, and account updates accurately and efficiently.
- Resolved customer concerns using strong listening and problem-solving skills.
- Maintained professionalism and accuracy in a fast-paced, high-call-volume environment.
Customer Service Representative (Annex Incorporated)
AT&T
12.2016 - 12.2018
- Managed customer accounts, billing inquiries, and payment processing.
- Assisted customers with account changes and service-related issues.
- Delivered consistent customer satisfaction through clear communication and attention to detail.
Customer Service Representative (Teleperformance)
Sprint
03.2014 - 11.2016
- Handled customer accounts, payments, and service inquiries in a call-center environment.
- Provided support while maintaining accuracy and customer confidence.
- Multitasked effectively during peak call times.
Education
High School -
Boynton Beach Community High School
01.2017
Skills
- Cash Handling & Payment Processing
- Customer Account Management
- Call Center Operations
- Attention to Detail
- Confidentiality & Compliance Awareness
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Problem Solving
- Overcoming Objections
- Time Management
- Consultative Sales
Timeline
Life Insurance Agent
PHP Agency
12.2020 - 08.2025
Business Representative
Verizon
01.2019 - 12.2020
Customer Service Representative (Annex Incorporated)
AT&T
12.2016 - 12.2018
Customer Service Representative (Teleperformance)
Sprint
03.2014 - 11.2016
High School -
Boynton Beach Community High School