Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Louis M. Hagans III

Queen Creek

Summary

Cloud and security-focused IT analyst with hands-on experience supporting enterprise environments across financial services and semiconductor manufacturing. Proven background in IAM troubleshooting, SOC workflows, vulnerability escalation, endpoint support, and ITSM operations with regulated

environments. CompTIA Security+ certified with practical exposure to AWS IAM, EC2, incident response, and compliance-driven IT operations.

Overview

2
2
years of professional experience
2
2
Certifications

Work History

IT Support Analyst II

LPL Financial
Tempe
08.2025 - 01.2026
  • Remotely Supported Tier 1 and Tier 2 enterprise users in a regulated financial services environment.
  • Resolved IAM access issues, SaaS application incidents, and endpoint-related problems.
  • Performed vulnerability escalation and access remediation in coordination with the security team.
  • Utilized ServiceNow for incident tracking, prioritization, and compliance-aligned documentation.
  • Collaborated cross-functionally with security, infrastructure, and compliance teams.

IT Support Analyst I

Bank of America
Chandler
03.2025 - 07.2025
  • Delivered tier 1/2 IT support within a large enterprise banking environment.
  • Assisted SOC workflows, including incident triage, access reviews, and escalation handling
  • Supported VPN, Active Directory administration, and access provisioning.
  • Participated in compliance-driven IT operations and audit preparation.

Fab Technician

Intel
Chandler
05.2024 - 03.2025
  • Supported high-availability systems in a secure semiconductor manufacturing environment.
  • Assisted with incident response activities, audits, and system monitoring.
  • Operated under strict access controls and security compliance standards.

Education

High School Diploma -

Basha
Chandler, AZ

Skills

  • Identity and access management (IAM), Active Directory, VPN
  • Incident response, vulnerability management, GRC
  • SEIM and security tools: Splunk, Nessus
  • Cloud platforms: AWS (IAM, EC2), Google Cloud (fundamentals)
  • ITISM and ticketing: ServiceNow, JIRA
  • Scripting: PowerShell, Bash
  • Endpoint security, SaaS support, documentation, and process adherence

Certification

CompTIA Security+

Timeline

IT Support Analyst II

LPL Financial
08.2025 - 01.2026

IT Support Analyst I

Bank of America
03.2025 - 07.2025

Fab Technician

Intel
05.2024 - 03.2025

High School Diploma -

Basha
Louis M. Hagans III