LOUIS VILLON-LUJAN
Surprise
Summary
Versatile customer service and operations professional with experience in financial services, insurance, account and merchant support, healthcare administration, logistics, and team leadership. Proven ability to resolve customer concerns, troubleshoot account issues, maintain accurate records, coordinate administrative functions, and support efficient day-to-day operations. Experienced in leading teams, managing multiple priorities, and communicating effectively with customers, clients, and coworkers in fast-paced environments. Detail-oriented, organized, and solutions-focused with strong skills in customer service, problem-solving, relationship building, and operational support.
Overview
12
12
years of professional experience
Work History
Receiving Department Associate
Mor Furniture
Phoenix, AZ
01.2021
- Lead a team of 5–8 employees, assign priorities, and provide direction to help meet daily quotas and production goals.
- Load and unload semi-trailers, pick orders from electronic systems, move inventory, and support timely product flow.
Customer Service Representative / Merchant Support Specialist
Upgrade Inc.
Phoenix, AZ
01.2023 - Current
- Document customer interactions accurately and coordinate follow-up or escalation when additional support is required.
- Explain application and account processes clearly while providing responsive, solutions-focused customer service.
- Assist applicants and contractors with login issues, account access, product questions, and technology troubleshooting.
Insurance Agent
Global Financial Impact
Phoenix, AZ
01.2021 - Current
- Build business relationships and support team growth through recruiting, networking, and collaboration.
- Maintain organized client and prospect records, track outreach activity, and follow up with prospective and existing clients.
- Discuss client needs and explain available life insurance and financial-service options to help identify appropriate solutions.
Office Clerk
CompuGroup Medical
Phoenix, AZ
01.2022 - 01.2023
- Assist with general clerical responsibilities and maintain an organized, efficient office environment.
- Prepare and organize office documents and use Microsoft Word and Excel to support daily administrative operations.
- Review records for completeness, retrieve information as needed, and complete routine data-entry and recordkeeping tasks.
Office Administrator
Solstice
Phoenix, AZ
01.2021 - 01.2022
- Resolve routine operational issues and support an organized, efficient, and productive work environment.
- Track order and production information in spreadsheets and assist with inventory, shipping, and workflow organization.
- Supervise 8–12 employees, assign daily responsibilities, communicate priorities, and monitor progress toward production goals.
Delivery Associate
Grand Canyon University Mail Room
Phoenix, AZ
01.2017 - 01.2020
- Assist customers at the service counter, process payments, provide accurate change, and maintain organized mail and package records.
- Meter outgoing mail, process incoming shipments, and provide campus courier services.
Maintenance
D & M Water Co.
Brawley, CA
01.2015 - 01.2016
- Assist with safe drinking-water distribution to customers and support daily operational needs.
- Maintain the company site and work areas, complete general upkeep, and help keep facilities clean and organized.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ01.2020
Honor Student - undefined
Brawley Union High School
Brawley, CA01.2016
Skills
- Professional Communication
- Detail-Oriented
- Organized
- Customer Service
- Account Management
- Problem Solving
- Data Entry & Recordkeeping
- Microsoft Word, Excel & PowerPoint
- Team Leadership
- Team Collaboration
- Time Management
- Multitasking
- Adaptability
- Financial Services Experience
Timeline
Customer Service Representative / Merchant Support Specialist
Upgrade Inc.
01.2023 - Current
Office Clerk
CompuGroup Medical
01.2022 - 01.2023
Receiving Department Associate
Mor Furniture
01.2021
Insurance Agent
Global Financial Impact
01.2021 - Current
Office Administrator
Solstice
01.2021 - 01.2022
Delivery Associate
Grand Canyon University Mail Room
01.2017 - 01.2020
Maintenance
D & M Water Co.
01.2015 - 01.2016
Honor Student - undefined
Brawley Union High School
Bachelor of Science - Business Administration
Grand Canyon University