LOUISA YULEM YUVEN
Phoenix
Summary
As an enthusiastic and motivated individual passionate about customer service, I am looking for a suitable customer service position that will help me exhibit my skills as a communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Anchor Of Hope LLC
10.2022 - Current
- Maintain reception and manage incoming calls
- Maintain client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Coordinate and support the organisation of therapeutic and recreational activities for clients
- Handle underage/ special needs clients with appropriate communication procedure, guidelines and policies.
- Help clients and other partners every day with positive attitude and focus on customer satisfaction
- Actively listen to clients, handled concerns quickly and escalated major issues to management
- Provide customer feedback to management and identified areas of improvement for services
Kindergarten Teacher
Pham Nguyen English Center
09.2019 - 06.2022
- Trained students to evaluate their abilities, strengths and weaknesses.
- Exercised good classroom management focused on positive behavior support by clearly articulating fair and consistent expectations along with appropriate natural consequences.
- Promoted learning through play with engaging activities, games and lessons.
- Recognized children's physical, emotional and social needs for personalized support.
- Built positive relationships with students and families for safe, trusted learning support.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
Education
Higher National Diploma - Business Management
HIBUMS POLYTECHNIC
Bamenda, Cameroon2017
High School Diploma -
St Pius X Catholic College
Tatum, Cameroon2014
Skills
- MS Office Proficiency
- Inventory Control
- Customer Complaint Resolution
- Hospitality and Accommodation
- Verbal Communication
- Policy and Procedure Adherence
Languages
English
Native or Bilingual
Lamnso
Native or Bilingual
Timeline
Customer Service Associate
Anchor Of Hope LLC
10.2022 - Current
Kindergarten Teacher
Pham Nguyen English Center
09.2019 - 06.2022
Higher National Diploma - Business Management
HIBUMS POLYTECHNIC
High School Diploma -
St Pius X Catholic College
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