Louise Davis
Phoenix
Summary
Trained to respond to inbound calls and texts. Responsive to individual's personal requirements and customize support approaches. Good documentation, assessment and resource management skills.
Overview
7
7
years of professional experience
Work History
Remote Helpline Crisis Advocate
211 Call Crisis
09.2021 - 02.2024
- Provided support to individuals in crisis through active listening and empathy.
- Assessed client needs and connected them with appropriate resources and services.
- Facilitated crisis intervention sessions to de-escalate tense situations effectively.
- Collaborated with community organizations to enhance service delivery and resource access.
- Documented client interactions accurately in case management software for future reference.
- inbound and outbound calls.
- Multiple screen use.
Remote Customer Service Representative
Walmart.com
Phoenix
05.2017 - 11.2020
- Assisted customers with inquiries and provided product information.
- Processed orders and managed customer accounts efficiently.
- Resolved customer complaints using effective communication skills.
- Coordinated with team members to ensure timely service delivery.
- Utilized customer relationship management software for tracking interactions.
- Maintained accurate records of customer interactions and transactions.
Education
Associate of Applied Science - BUISSNESS
Scottsdale Community College
Scottsdale, AZ02-2019
Skills
- Telephone etiquette
- Remote collaboration
- Customer service expert
- Customer service abilities
- Remote desktop services
- Mail services
- Service desk coordination
- Remote assistance capabilities
- Customer service background
- Customer service excellence
- Remote data review
- Remote hands support
- Service team support
- Understanding customer needs
- Crisis intervention
- Active listening
- Customer service
- Complaint resolution
- Team collaboration
Timeline
Remote Helpline Crisis Advocate
211 Call Crisis
09.2021 - 02.2024
Remote Customer Service Representative
Walmart.com
05.2017 - 11.2020
Associate of Applied Science - BUISSNESS
Scottsdale Community College