Louise N. Begay
Shonto
Summary
Dynamic Management and Program Analyst with extensive experience at Phoenix Veterans Affairs Health Care System. Proven expertise in data analysis and process improvement, enhancing team efficiency and regulatory compliance. Recognized for exceptional organizational skills and successful coordination of timekeeping for over 120 staff, driving operational excellence in primary care management.
Overview
41
41
years of professional experience
Work History
Management and Program Analyst / PCMM Coordinator
Phoenix Veterans Affairs Health Care System
Phoenix
09.2023 - 09.2025
- The Primary Care Management Module (PCMM) supports both primary care and non-primary care teams
- This software allowed us to setup and outline a team, assigned positions to the team, assigned staff to the positions, assign patients to the team(s), assigned patients to practitioners, and reassigned patients from one team to another team
- Manpower and Administrative: Duties include assisting Primary Care PACT teams and clinics with identifying and developing improvements and efficiency of manpower and methods that is presented to our leadership
- Additionally, we (PCMM Coordinators) performed team reviews in the context of knowledge of CBOC clinic activities, skills, speed, volume, and quality requirements of the work processed
- We performed management analyses, research projects and provided advisory services on technical compliance, workflow & process, and achievement of numerous and valued performance measures for Primary Care management and CBOC clinics
- We maintained knowledge of regulations and guidelines working with National, VISN and local Facility Primary Care Coordinators when needed to possess the most up to date data
- Aside from my current Management and Program Analyst /PCMM Coordinator position, I assisted with timekeeping for our section, Primary Care Team.
Program Support Assistant
Phoenix Veterans Affairs Health Care System
Phoenix
02.2023 - 09.2023
- Provided administrative support to program staff and management teams.
- Coordinated with team members to ensure 120 plus timecards are completed biweekly.
- Maintained inventory of office supplies and equipment, placing orders as necessary to ensure uninterrupted operations.
- Trained new staff from other section(s) on timekeeping usage to enhance team efficiency and performance.
- Communicated with various departments regarding updates and changes in patient care services to ensure alignment.
- Assisted with onboarding process for new staff members, coordinating necessary training and resources.
- Prepared and coordinated departmental meetings, ensuring all materials were organized and accessible for participants.
- Responded to inquiries from staff and patients, providing accurate information and facilitating access to services.
- Maintained positive working relationship with staff and management.
- Maintained filing systems for records related to programs being supported.
- Received and distributed mail, letters and packages.
- Assisted with set up for social events and food deliveries.
Secretary
Phoenix Veterans Affairs Health Care System
Phoenix
09.2021 - 02.2023
- Managed and organized scheduling for office meetings, ensuring all logistical details were in place.
- Assisted in preparing reports and presentations, compiling data and materials for leadership review.
- Acted as a liaison between departments to facilitate communication and resolve issues promptly.
- Provided administrative support during departmental meetings, taking minutes and distributing follow-up actions.
- Created and distributed internal communications, ensuring all staff were informed of updates and changes.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Greeted visitors and directed to appropriate location or person.
- Scheduled meetings and sent invitations specifying time and location.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Managed Primary Care Chief's calendar and contacts.
- Handled confidential documents with discretion.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
EDUCATION
Gateway Community College
Phoenix
08.2010 - 05.2011
- COLLEGE COURSES: August 2010 - May 2011, Gateway Community College, Phoenix, AZ
EDUCATION, CERTIFICATE
PPEP Tec
Tucson
01.1990 - 07.1991
- Data Entry Specialist, PPEP TEC-Vocational Technical College, 1989 - 1990 Tucson, Arizona
HIGH SCHOOL
Tuba City High School
Tuba City
08.1984 - 05.1988
- High School Diploma, Tuba City High School, Tuba City, Arizona
Education
Department of Veterans Affairs
Phoenix, AZSkills
- Data Analysis
- Process Improvement
- Regulatory Compliance
- Timekeeping Management
- Meeting Coordination
- Administrative Support
- Organizational Skills
Languages
- Navajo Language
Timeline
Management and Program Analyst / PCMM Coordinator
Phoenix Veterans Affairs Health Care System
09.2023 - 09.2025
Program Support Assistant
Phoenix Veterans Affairs Health Care System
02.2023 - 09.2023
Secretary
Phoenix Veterans Affairs Health Care System
09.2021 - 02.2023
EDUCATION
Gateway Community College
08.2010 - 05.2011
EDUCATION, CERTIFICATE
PPEP Tec
01.1990 - 07.1991
HIGH SCHOOL
Tuba City High School
08.1984 - 05.1988
Department of Veterans Affairs