Lovee Potter
Gilbert
Summary
Results-driven professional who leverages people and best practices to create accountable performance. Change agent with history of driving continuous performance improvements. Develops and executes strategies to attract, develop, engage, and retain strong and diverse talent.
Overview
29
29
years of professional experience
Work History
Regional Talent Acquisition Manager
The Fresh Market Grocery
Greensboro
08.2018 - Current
- Eastern Regional Talent Manager who recruits to fill all open Management positions within the Stores (Assistant Department Managers, Department Managers, Assistant Store Managers, and Store Managers) within a timely fashion of 21 days or less. (I have covered all U.S. States, Canada, offshore, and near shore throughout my career)
- Provides daily performance management and guidance to twenty six (26) Grocery Stores, three (3) Regional Operations Managers, and one (1) Zone Vice President.
- Responsible for creating Recruiting Strategy Plans to assist Store leaders in recruiting to fill all nonexempt positions.
- Provides counsel on matters like performance management, talent development, career pathing, attrition, employee relations investigations, compensation analysis, and ensure that each Store adheres to labor budgets.
- Works closely with management and employees to improve work relationships, build morale, increase productivity, and decrease turnover.
- Conducts system training, policy and procedure training, and Legal Hiring Practices Training for all management personnel throughout my Region.
- Implements strategies to decrease Employee Relations issues.
- Conducts weekly meetings (or as needed) with Regional Operations Managers and Zone Vice President to discuss and identify employee risks, leaves, return to work, and critical openings.
- Creator and Co- Chair of Business Resource Group named "Inspiradores", Latinx BRG.
- Actively participates and contributes to process improvement strategies, special projects, and initiatives as it relates to Diversity, Equity, and Inclusion.
Human Resource & Talent Manager
EMERGE/ AMERICAN EXPRESS
Phoenix
05.2016 - 08.2018
- Responsible for all HR and Recruiting efforts for American Express Call Center - "OPEN" Project.
- Responsible for ensuring all employees relation issues were investigated and completed.
- Responsible for all new hire onboarding to include background and drug screening.
- Responsible for creating Policy and Procedures, Legal Hiring Practices Training, etc.
- Maintained less than 10% attrition 0-90 days of hire. Responsible for all HR, onboarding, corrective action, and off boarding events.
- Attained 100% fill rate month over month.
- Created pipeline requisitions to help build a pipeline for all positions. 100% fill rates month over month.
Recruiting Business Partner (Western Territory)
EGS/ NCO FINANCIAL SYSTEMS, INC.
Phoenix
09.2008 - 09.2015
- Hired to direct, develop, train, and manage recruitment staff throughout Region; have managed up to totaling 30+ BPO Call Center sites, 14 direct reports.
- Responsible for ensuring hiring goals were met while managing attrition.
- Responsible for ensuring legal hiring practices were followed. Administered site interview file audits monthly to ensure compliance with OFCCP guidelines.
- Researched and created HR Recruitment policies and ER procedures.
- Created reports that tracked and monitored attrition, requisition progression, and trending monthly.
- Accountable for all decisions, actions, investigations, and directives with respect to job responsibilities.
- Responsible for progressive discipline with regards to attendance, performance, and all aspects of company policy.
- Handled employee and workplace issues as a member of the Corporate Human Resources team.
- 2014 & 2015 named Top Performing Territory for HR/ Recruiting.
- Number #1 in hiring ratio, number of hires, fill rates, and time to fill. (Western Territory hired over 4,000 employees, 1,273 employees were hired in Q4 alone 2014).
- 3 out of 4 Quarters fill rate percentage were overfilled resulting in several million dollars of additional revenue (2014).
- Cut advertisement fees by $25,000 by utilizing alternative ad sources online and through Community Partnership.
- Introduced free alternative sources to recruitment to reduce the cost in newspaper advertisements.
- Increased visibility of job posting which reduced days to fill from 2 months to 2 weeks.
- Revised employee referral programs which resulted in employee referrals being the top recruiting source.
- Performed departmental audits such personnel file audits, HR department audit, and labor law posters audit for compliance expectations.
- Conducted personnel file audits and purged records according to retention policies and conducted thorough audit of HR Department resulting in compliance with records, policies, and procedures.
- Reduced travel by 30% by hiring more qualified staff in at risk sites.
- Developed a staffing plan to identify replacements through confidential searches.
Director of Recruiting
NATEK
Phoenix
10.2006 - 09.2008
- Company Overview: HR Management of Outsourcing Company that specialized in Financial and Educational Services.
- Partnered with department managers in areas of hiring, employee performance reviews, promotions, discipline, and terminations.
- HR Management of Outsourcing Company that specialized in Financial and Educational Services.
- Led recruitment strategies to attract top talent for grocery retail positions.
- Developed and implemented onboarding programs for new hires in grocery operations.
- Collaborated with management to identify staffing needs across various departments.
Senior Recruiter/ Business Development
VOLT SERVICES GROUP
Tempe
12.2004 - 10.2006
Recruiting Manager
FEATHER, LARSON, & SYNHORST
Phoenix
01.2000 - 12.2004
Recruiting Specialist/ Recruiter/ Sr. Recruiter
Bank of America
Phoenix
01.1997 - 12.2000
Education
Bachelor - Business Administration
Rio Salado Community College/ NAU
12.2024
Skills
- Talent acquisition
- Recruitment strategies
- Performance management
- Job posting optimization
- Retention management
- Employment law
- HR metrics analysis
- HRIS technologies
- Statistical data analysis
- Interviewing techniques
- Data-driven decision making
- Compensation analysis
Timeline
Regional Talent Acquisition Manager
The Fresh Market Grocery
08.2018 - Current
Human Resource & Talent Manager
EMERGE/ AMERICAN EXPRESS
05.2016 - 08.2018
Recruiting Business Partner (Western Territory)
EGS/ NCO FINANCIAL SYSTEMS, INC.
09.2008 - 09.2015
Director of Recruiting
NATEK
10.2006 - 09.2008
Senior Recruiter/ Business Development
VOLT SERVICES GROUP
12.2004 - 10.2006
Recruiting Manager
FEATHER, LARSON, & SYNHORST
01.2000 - 12.2004
Recruiting Specialist/ Recruiter/ Sr. Recruiter
Bank of America
01.1997 - 12.2000
Bachelor - Business Administration
Rio Salado Community College/ NAU