Luana Ferreri
Surprise
Summary
Dynamic professional with a proven track record at Growing Minds Preschool, excelling in fostering team morale and community outreach. Skilled in organizational management and problem-solving, I successfully enhanced classroom quality standards and built strong relationships with families, ensuring a nurturing environment for children. Adaptable and reliable, I thrive in fast-paced settings.
Overview
14
14
years of professional experience
Work History
Lead Facilitator
Growing Minds Preschool
Surprise
01.2021 - Current
- Opening and closing duties
- Making sure classrooms are ready to open
- Managing call outs and rearranging staff members making sure there s coverage in all school
- Daily schedule, ensuring breaks and shifts are covered
- Serving breakfast and snacks
- Making sure the teachers are ready for the day
- Face to name, filing and correcting
- Building relationships
- with teachers
- With children and families
- Giving tours
- Answering phone calls
- Phone calls inquiring information
- Phone calls for staff members
- Phone calls towards current families
- Phone calls child sickness related
- Food orders
- Create a weekly menu for breakfast and snacks
- Organize all the food shipments
- Follow the health department guidelines
- Onboarding
- Lesson plan
- Ensure teachers are following curriculum
- Breaks
- Calling for daily counts
- Quality First
- Support teachers with coaching
- Ensuring classroom are Quality First Standards ready
- Take parts of Quality First meeting and trainings
- Planning seasonal festivals
- Planning activities
- Such as Summer and breaks camp
- Contact Community vendors and local departments
- Assist Teachers with behavior in the classroom
- Assist Program Manager with her vision
- Cooperating with Leads with daily tasks and future plans
- Supporting classrooms and Subbing for absent teachers
Paralegal
Haratz & Stubbe LLC
Miami, FL
02.2020 - 08.2020
- Reduced attorney workload by drafting routine legal documents such as Petitions for Alien Relative, Application to Register Permanent Residence or Adjust Status, Immigrant Petition for Alien Worker
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Notarized translations of documents in English from Spanish and Italian
Center Director
Cherry Blossom Learning Center
Miami, FL
07.2017 - 02.2020
- Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
- Collaborated with parents to enhance communication channels, strengthening the home-school partnership for improved student outcomes.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Kept facility in compliance with all applicable standards and laws.
- Fostered an inclusive culture within the center by promoting diversity awareness among staff members and addressing any discriminatory behaviors swiftly.
- Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
- Achieved accreditation requirements by ensuring compliance with state and federal regulations.
- Developed and implemented emergency response plans for disasters, security issues, and injuries.
- Managed center budget for optimal resource allocation and financial stability.
- Worked with other departments, local governmental organizations and community groups to provide well-rounded host of services for patrons.
- Optimized scheduling and staffing to ensure optimal student-teacher ratios, enhancing individualized attention.
- Managed crisis situations effectively, minimizing disruption to learning environment and ensuring student safety.
General Laborer
Sanorice Italia S.R.L
Borgovercelli, Italy
02.2016 - 08.2016
- Read work orders to determine work assignment or material or equipment needs
- Record numbers of units handled or moved, using daily production sheets
- Move freight, stock, or other materials to and from storage or production areas, loading docks, by hand or pallet jack
- Sort cargo before loading and unloading
- Pack containers and re-pack damaged containers
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Performed quality checks on products and materials to identify any defects.
Waitress
Albergo Italia, Pancioli Group
Novara, Italy
09.2015 - 04.2016
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served meals in deluxe events
Bartender, Waitress, Cashier
Taurus Beerstrot
Novara, Italy
07.2015 - 02.2016
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Waitress
Guinness Time
Nibbia, San Pietro Mosezzo, Italy
01.2011 - 11.2014
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
No Degree - Child Care Education Program. Director Credentials
Miami Dade College
Miami, FL05-2020
High School Diploma -
Istituto Galileo Galilei
Novara, Italy07-2013
Skills
- Fostering team morale
- Community outreach
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Organizational skills
- Adaptability and flexibility
Languages
Spanish
Full Professional
Italian
Native or Bilingual
Timeline
Lead Facilitator
Growing Minds Preschool
01.2021 - Current
Paralegal
Haratz & Stubbe LLC
02.2020 - 08.2020
Center Director
Cherry Blossom Learning Center
07.2017 - 02.2020
General Laborer
Sanorice Italia S.R.L
02.2016 - 08.2016
Waitress
Albergo Italia, Pancioli Group
09.2015 - 04.2016
Bartender, Waitress, Cashier
Taurus Beerstrot
07.2015 - 02.2016
Waitress
Guinness Time
01.2011 - 11.2014
No Degree - Child Care Education Program. Director Credentials
Miami Dade College
High School Diploma -
Istituto Galileo Galilei