LuAnn Staniszewski
Waddell
Summary
Dedicated Reservation Agent with expertise in conflict resolution, payment processing, and client relationship management. Proven ability to enhance guest experiences through effective policy explanation and proactive assistance.
Overview
51
51
years of professional experience
Work History
Reservation Agent
Aramark
Bryce Canyon National Park
07.2025 - 10.2025
- Assign cabin or room according to the reservation.
- Check in the guest, and process payment upon arrival.
- Give information on policies and direction to accommodations.
- Answer questions and give suggestions on the park.
Reservation Agent
Aramark
Grand Canyon North Rim
04.2025 - 07.2025
- Assign cabin or room according to the reservation.
- Check in guest and process payment.
- Give information on policies and direction to the accommodation.
- Answer questions and give suggestions, if needed.
- This was also a lead position. Supervising the other agents, schedule breaks and defusing guest problems.
- I was also assigned to answer the phone for in-house and external calls.
Reservation Agent
Aramark
Badlands National Park
04.2024 - 10.2024
- Assign cabin according to the reservation.
- Check in guest and process the payment.
- Give information on policies and direction to the accommodation.
- Answer questions and give suggestions for the park.
Reservation Agent
Aramark
Denali National Park
05.2023 - 09.2023
- Sell tickets for the transit buses and tour buses.
- Answer questions and give suggestions for the park.
- Work the information booth to answer questions and give suggestions for the park.
Reservation Agent
Aramark
Zephyr Cove
05.2022 - 10.2022
- Assign cabin or campsite according to the reservation.
- Check-in guest and process payment.
- Give information on policies and direction to the accommodation.
- Answer questions and give suggestions about the area.
Customer Service Representative
Big Y Supermarket
Springfield
03.1991 - 12.2021
- Assisted customers with inquiries and resolved issues effectively.
- Processed transactions quickly and accurately at the checkout.
- Maintained clean and organized sales floor for optimal shopping experience.
- Handled returns and exchanges while following company procedures.
- Resolved customer complaints promptly and efficiently.
Preschool Teacher
Clinton Nursery School and Kindergarten
Springfield
09.1991 - 08.2021
- Developed engaging lesson plans tailored to preschool curriculum standards.
- Fostered a nurturing classroom environment promoting social and emotional growth.
- Communicated effectively with parents about children's progress and needs.
- Collaborated with staff to create inclusive learning experiences for all children.
Preschool Teacher
Holyoke Chicopee Springfield Head Start
Holyoke
04.1975 - 06.1989
- Developed engaging lesson plans tailored to preschool curriculum standards.
- Fostered a nurturing classroom environment promoting social and emotional growth.
- Implemented daily activities enhancing children's cognitive and motor skills.
- Communicated effectively with parents about children's progress and needs.
- Collaborated with staff to create inclusive learning experiences for all children.
- Guided children in group activities to build teamwork and cooperation skills.
Education
Bachelor of Arts - Teaching
University of Massachusetts, Amherst
Amherst, MA05-1986
Skills
- Reservation management
- Payment processing
- Customer inquiries
- Policy explanation
- Conflict resolution
- Client relationship management
Timeline
Reservation Agent
Aramark
07.2025 - 10.2025
Reservation Agent
Aramark
04.2025 - 07.2025
Reservation Agent
Aramark
04.2024 - 10.2024
Reservation Agent
Aramark
05.2023 - 09.2023
Reservation Agent
Aramark
05.2022 - 10.2022
Preschool Teacher
Clinton Nursery School and Kindergarten
09.1991 - 08.2021
Customer Service Representative
Big Y Supermarket
03.1991 - 12.2021
Preschool Teacher
Holyoke Chicopee Springfield Head Start
04.1975 - 06.1989
Bachelor of Arts - Teaching
University of Massachusetts, Amherst