LuAnne Sexton-Cooper

Detail-oriented medical professional with a proven track record in accounts receivable and customer service. Successfully processed customer refund requests and resolved payment discrepancies, enhancing client satisfaction. Maintained accurate records and streamlined cash handling processes to support operational efficiency.

• SR. A/R Cash Application Specialist, Post ERA, EFT, 835, lockbox and manual posting, Demonstrated high performance level processing payments proficiently and accurately., Served as a team leader during the transition from STAR to EPIC systems., Team player., Maintained general bookkeeping reports.
• Customer Service & Registrar, Registered incoming patients in a hospital emergency room and outpatient radiology., Demonstrated ability to maintain composure and work efficiently in a fast-paced environment while preserving strict confidentiality., Conducted patient interviews to gather necessary information for registration and accurate prioritization, and assist medical professional in the triage process., Supported physicians and nurses in ER by transcribing orders and maintaining patient charts., Processed large volumes of insurance claims for a medical laboratory., Researched, documented and followed up on all pending claims and patient correspondence., Performed a variety of clerical duties; typing, filing, data input, answering phones, ordering supplies and preparing special projects.
• Administrative Support, Sr. Ancillary Scheduler & Acting Lead, Organized high volume of incoming calls to meet scheduling needs of patients, physicians, and hospital staff., Managed implementation of new procedures in the PHS computer program., Maintained PHS system procedures by updating new CPT codes and department preps., Created and analyzed the ancillary scheduling department employee productivity reports with management., Provided key support for successful organization when taking on new departments., Coordinated departmental meetings, as acting lead during the absence of the department supervisor, and in the transition of new management personnel., Served as a liaison between company and peer organizations, communicated issues, troubleshot and resolved problems, mediated staff disputes, handled customer complaints., Conducted hospital wide presentations and gathered department data during implementation and utilization of Fax-Press system., Sole employee of new ENT practice, instrumental in setting up new practice; answered phones; filed insurance claims; scheduled appointments and surgeries; configured Medisoft medical practice software running on IBM compatible PC., PBX hospital operator, answered and routed all incoming calls and coordinated ambulance crew emergency response, activated the Trauma Alert System., Prepared daily bank deposits, sorted/batched incoming receivables; balanced general ledger to AR billing system; prepared end-of-month statistical reports; general bookkeeping functions.