LUCA JOHNSON
Surprise
Summary
Passionate about leveraging training and skills to drive success within a dynamic company. Eager to contribute meaningfully to organization's growth. Seeking challenging role with reputable organization. Committed to continuous learning and skill development to enhance contributions.
Overview
10
10
years of professional experience
Work History
Handler
Federal Express (FEDEX)
07.2015 - 12.2018
- Responsible for warehouse duties including: the physical loading, unloading and/or sorting of packages of varying sizes and weights by hand.
- Communicating and aiding colleagues during rush hour sort
Material Handler
Federal Express (FEDEX)
12.2018 - 05.2019
- Maintains inventory by identifying, labeling, and placing materials and supplies in stock, recording location of inventory.
- Locates materials and supplies by pulling and verifying materials and supplies listed on production orders.
- Prepares finished stock for shipment by identifying, pulling, packing, crating, loading, and securing product.
Ramp Agent
Federal Express (FEDEX)
05.2019 - 03.2021
- Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
- Coordinates with other Ramp agents and Drivers in closing out full containers and replacing them with empty ones.
- Supporting other teams by assigning ULDS to flights, coordinate bypasses, open and close ULD’s
- Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
Server
Hard Rock Café
01.2021 - 05.2023
- Efficient and effective customer service contributed to improved rates of return service.
- Cleaned and reset tables promptly and efficiently for incoming customers, with noticeable impact on reduced wait times.
- Recorder food and drink orders and served customer requests to the highest standards .
- Ensured optimal guest experience by seating guests, taking orders, serving dishes and removing dinnerware promptly and with a positive attitude.
- Negotiated and resolved customer concerns
- Ensured maintenance of food hygiene in accordance with standards and guidelines.
Operator
Blue City Brewery
03.2021 - 05.2023
- Overseeing Delta V ISEP (ion separation) operations, data collection and analysis, laboratory testing of material samples, hazardous materials storage, handling, and safety
- Work closely with other departments and management on collaborative projects, ensuring adherence to company safety procedures and policy.
- Set up and, monitoring of CIP (clean in place) operations
Server
Montage Ridge Retirement Home
06.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with residents
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Receptionist
Textile Industry
06.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
Server
Nasoba
06.2024 - 04.2025
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Kirby High School
05.2015
Skills
- Accuracy & Attention to Detail
- Planning & Organizing Skills
- Interpersonal Skills
- Customer service
- Time management
- Problem Solving Skills
- Leadership skills
- Advance Knowledge in Microsoft Office and Data Entry
- 45 WPM
- Decision making
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Service prioritization
Timeline
Server
Nasoba
06.2024 - 04.2025
Server
Montage Ridge Retirement Home
06.2023 - 05.2024
Receptionist
Textile Industry
06.2023 - 05.2024
Operator
Blue City Brewery
03.2021 - 05.2023
Server
Hard Rock Café
01.2021 - 05.2023
Ramp Agent
Federal Express (FEDEX)
05.2019 - 03.2021
Material Handler
Federal Express (FEDEX)
12.2018 - 05.2019
Handler
Federal Express (FEDEX)
07.2015 - 12.2018
High School Diploma -
Kirby High School
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