Lucia Pedroza Alarcon
Douglas
Summary
Skilled in bilingual communication (English and Spanish) and conflict resolution, I enhanced guest satisfaction and operational efficiency at Panda Express. Using problem-solving skills and a commitment to quality, I helped the service team uphold high standards in dining experience, demonstrating reliability, collaboration, and a strong work ethic.
Overview
3
3
years of professional experience
Work History
Restaurant Service Team
Panda Express
Sierra Vista
09.2024 - Current
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Provide an exceptional dining experience to guests: greeting guests, serving food, and handling payment at the cash register.
- Maintained the cleanliness and appearance of the store. Follow Operations Standards and Safety procedures to serve fresh, quality food.
Concession Stand Helper
Douglas High School
Douglas
08.2022 - 09.2022
- Took orders, prepared quality food and served it to the right customers
- Counted the cash in the register at the start and end of each shift
Education
High School Diploma -
Douglas High School
Douglas, AZ05.2024
A Bachelor's Degree in General Studies - Health Education
Cochise College
Douglas AzSkills
- Fluent in English
- Fluent in Spanish
- Took 2 years of French
- Punctual
- Hardworker
- Great Communication
- Team worker
- Problem solving skills
- Food pairing
- Conflict resolution techniques
Volunteering Extracurricular
- Concession Stand Helper, 08/01/22, 09/08/22, Douglas, AZ, Took orders, prepared quality food and served it to the right customers., Counted the cash in the register at the start and end of each shift.
Activities Clubs
- Key Club, Volunteered in cleaning the cemetery, Made cards for the Veterans, Helped make hygiene baskets, Sent Christmas letters to New Haven, Donated sweaters, scarves, gloves, etc.
- HOSA Member, Worked in stands for football games, Sold Maruchan before and after school, Helped with the haunted house at the Gadsden Hotel
Languages
English
First Language
Spanish
Advanced (C1)
C1
Timeline
Restaurant Service Team
Panda Express
09.2024 - Current
Concession Stand Helper
Douglas High School
08.2022 - 09.2022
High School Diploma -
Douglas High School
A Bachelor's Degree in General Studies - Health Education
Cochise College