Lucianne Roy

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments for patients.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Inputting ICD-10 codes from orders.
• Inputting new providers information if not in system.
• NPI-lookups.
• AHCCCS verifications.
• Reminder calls for patients.
• Inputting new insurances, updating new insurance if change from patient.
• Checking in, registering, and checking out patients.
• Working with 7 different modalities.
• Walk-in x-ray's, inputting information for patients.

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Managed patient check in, registering and checking out patients.
• Answering high volume phone calls.
• Input correct and updated insurance for all new/prior patients.
• ICD-10 code inputs, updating providers insurance if needed.
• Scheduled patient's for appointments.
• Reminder calls for patients.

Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.

• Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
• Participated in regular management meetings to stay informed about company updates, policy changes, and opportunities for professional development.
• Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
• Monitored cash drawers in checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Enhanced customer satisfaction by providing efficient and friendly service during checkout.
• Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
• Approached every question or concern with calm and level-headed approach.
• Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked extended hours during holidays or peak seasons to provide additional support for increased customer traffic.
• Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
• Collaborated with team members to ensure seamless store operations during busy periods.