Lucina Escalanti Barron
Yuma
Summary
Dedicated Front Desk Agent with proven skills in guest relations, conflict resolution, and time management. Committed to enhancing guest experiences through effective communication and attention to detail.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Quechan Casino Resort
Winterhaven
12.2023 - Current
- Welcomed guests and provided excellent customer service at front desk.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Managed guest check-in and check-out processes efficiently.
- Assisted with check-in and check-out procedures for guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Processed reservations and maintained accurate booking records to ensure seamless guest experiences.
- Inputted guest reservations into the system, confirming details for accuracy and availability.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Verified accuracy of room rates and other charges during check-in process.
- Answered phones, responded to inquiries, and took messages.
- Collaborated with housekeeping to coordinate room readiness, enhancing guest satisfaction.
- Assisted in managing front desk operations during peak hours to optimize service delivery.
- Maintained a clean and organized front desk area for guests.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Ensured that all safety regulations were followed according to company standards.
Education
High School Diploma -
San Pasqual High School
676 Baseline Road05-2011
Skills
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Documentation skills
- Quality testing
- Compliance monitoring
- Technical repair
- Diagnostic skills
- Electrical troubleshooting
- System configuration
- Software diagnostics
- Hand tool expertise
- Gaming equipment repair
- Slot machine troubleshooting
- Circuit board maintenance
Timeline
Front Desk Agent
Quechan Casino Resort
12.2023 - Current
High School Diploma -
San Pasqual High School