Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lucinda Attebury

Goodyear

Summary

Proven leader in customer service and team management, excelling in roles at FCR and Sonic. Expert in issue resolution and staff training, I've significantly enhanced customer satisfaction and team productivity. My approach combines call center expertise with a talent for coaching, driving both operational efficiency and positive work environments. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.

Professional caregiver with medical background and delivering high-quality, empathetic support to clients. Skilled in personal care, medication management, and creating safe living environment. Strong team collaborator known for flexibility and reliability in meeting changing needs. Excellent communication and problem-solving abilities, focused on achieving positive outcomes and enhancing client well-being.

Overview

17
17
years of professional experience

Work History

Live-In Caregiver

Mother
01.2019 - 03.2025
  • Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
  • Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
  • Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
  • Administered medications accurately and timely, ensuring proper dosages for optimum client health.
  • Collaborated with healthcare professionals to develop individualized care plans tailored to client''s unique needs.
  • Transported clients to medical appointments or social engagements as needed while prioritizing safety during travel.

Customer Service Representative/Supervisor

FCR
07.2019 - 05.2021
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Enhanced customer satisfaction by efficiently addressing and resolving concerns.
  • Mentored junior representatives, leading to increased productivity and improved skill sets within the team.

Team Member/Shift Manager

Sonic
07.2008 - 12.2014
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.

Education

Associate of Science - Pharmacy Technology

University of Phoenix
Tempe, AZ

GED -

Umpqua Community College
Roseburg, OR
06.2001

Skills

  • Call center experience
  • Product Knowledge
  • HR Support
  • Team coaching
  • Inbound and outbound calls
  • Issue Resolution
  • Staff Monitoring
  • Production goal setting
  • Employee Supervision
  • Handling Complaints
  • Multitasking and Organization
  • Staff Training

Timeline

Customer Service Representative/Supervisor

FCR
07.2019 - 05.2021

Live-In Caregiver

Mother
01.2019 - 03.2025

Team Member/Shift Manager

Sonic
07.2008 - 12.2014

Associate of Science - Pharmacy Technology

University of Phoenix

GED -

Umpqua Community College
Lucinda Attebury