Summary
Overview
Work History
Education
Skills
Timeline
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Lucinda Davila

Phoenix

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Olive Garden. Proven ability to enhance guest experiences through effective communication and teamwork, while ensuring order accuracy and maintaining cleanliness standards. Recognized for empathetic engagement, contributing to increased customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Server

Olive Garden
08.2024 - 06.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Worked with team members during busy shifts for efficient workflow and excellent guest experiences.

CSR (insider)

Dominoes Pizza
06.2022 - 08.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

E.E Smith Highschool
Fayetteville, NC

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Empathetic
  • Communication Skills
  • Memory retention
  • Hospitality service expertise
  • Cleanliness standards
  • Customer service
  • Safe food handling
  • Team collaboration
  • Order accuracy
  • Suggestive selling

Timeline

Server

Olive Garden
08.2024 - 06.2025

CSR (insider)

Dominoes Pizza
06.2022 - 08.2024

High School Diploma -

E.E Smith Highschool

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Lucinda Davila