Lucy Ernsberger
Mesa
Summary
Energetic and fun team player with a strong work ethic and natural leadership qualities. Known for creating a positive environment while staying focused on delivering high-quality work.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Chandler
07.2023 - 10.2025
- Worked at two locations, one in Chandler, AZ from July 2023 to April 2024 as well as one in Scottsdale, AZ from February 2025 until October 2025.
- I oversaw daily store operations, ensuring smooth workflow and a positive customer experience.
- I supported and coached baristas, delegated tasks, and maintained Starbucks standards for quality, speed, and service.
- My role also included handling cash management, problem-solving in real time, and fostering a collaborative, upbeat team environment.
- Resolved customer concerns quickly and professionally, maintaining a welcoming environment.
Front Desk Coordinator
Village Health Club and Spa
Scottsdale
06.2024 - 01.2025
- Supervised the front desk at a high-end fitness club, making sure every member and guest felt welcomed and taken care of.
- Focused on building strong connections with members and delivering consistent, high-quality service.
- Warmly welcomed members and guests, creating a professional yet inviting first impression aligned with the best experiences.
- Anticipated member needs and resolved concerns quickly, contributing to high retention and positive client feedback.
Crew Member
Tropical Smoothie Cafe
Chandler
01.2021 - 05.2023
- Maintained cleanliness and organization of workstations and dining areas.
- Operated point-of-sale system for efficient order processing.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with team members to ensure smooth shift transitions.
Education
High School Diploma -
Perry High School
Gilbert, AZ05-2023
Associate of Arts - Emphasis in Mathematics
Maricopa Community Colleges, Mesa Community College
Mesa, AZSkills
- Team leadership
- Conflict resolution
- Process improvement
- Strategic planning
Accomplishments
Team Captain for club soccer team
Timeline
Front Desk Coordinator
Village Health Club and Spa
06.2024 - 01.2025
Shift Supervisor
Starbucks
07.2023 - 10.2025
Crew Member
Tropical Smoothie Cafe
01.2021 - 05.2023
High School Diploma -
Perry High School
Associate of Arts - Emphasis in Mathematics
Maricopa Community Colleges, Mesa Community College