Luis Angulo
Phoenix
Summary
Highly skilled Aerostat Operator and Field Support Representative (FSR) with 5+ years of experience in ISR (Intelligence, Surveillance, and Reconnaissance) operations supporting the Persistent Threat Detection System (PTDS). Expertise in aerostat flight operations, EO/IR sensor integration, avionics troubleshooting, fiber optic maintenance, networked surveillance systems, and tactical communications. Extensive background in mechanical, electrical, and IT system diagnostics, ... Proficient in secure communications (SATCOM, HF/UHF, FBCB2, VoIP, Tactical Data Links) and cybersecurity compliance (RMF, NIST, DoD 8570, TEMPEST, COMSEC, INFOSEC). Strong knowledge of SCADA systems, radar operations, electronic warfare (EW), and electronic countermeasures (ECM). Hands-on experience with Linux, Windows Server, Active Directory, Python scripting, virtualization (VMware, Hyper-V), and cloud computing.
Overview
12
12
years of professional experience
Work History
Senior Fraud Investigator
State Farm
Phoenix
09.2024 - 06.2025
- Collaborated with internal stakeholders to ensure compliance with applicable laws, regulations, and policies.
- Drafted new procedures related to identifying, investigating, reporting, and resolving fraud incidents.
- Maintained up-to-date knowledge of relevant statutes, case law, industry trends, and emerging technologies.
- Analyzed large volumes of data for potential fraud risk indicators.
- Collaborated closely with auditors during regular reviews of internal control systems.
- Investigated customer complaints regarding suspected fraudulent activity.
- Identified opportunities for process improvement in order to reduce losses due to fraud.
- Reviewed financial documents to identify suspicious activity or patterns of fraudulent behavior.
- Conducted detailed investigations of fraud allegations, using data mining techniques and investigative software.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
Aerostat Operator I, II, III, 12M System FSR
Bravura, Amentum, TCOM
08.2018 - 09.2024
- Operate aerostat surveillance platforms equipped with ISR payloads, EO/IR cameras (FLIR, L3 WESCAM), radar, and RF signal processing for real-time threat detection.
- Perform system diagnostics, preventive/corrective maintenance, and avionics troubleshooting on fiber optics, aerostat tethers, hydraulics, telemetry, GPS, and RF communications systems.
- Lead ground support operations, ensuring 24/7 aerostat monitoring, helium management, weather analysis, and emergency response.
- Configure and maintain secure tactical networks (IP-based, SATCOM, LTE, VoIP, MANET, SINCGARS, JTRS, JADC2) for military intelligence operations.
- Install engineering change proposals (ECPs), software patches, firmware upgrades, and system integrations to enhance operational capabilities.
- Ensure compliance with Department of Defense (DoD) cybersecurity and risk management frameworks (RMF, NIST 800-53, STIGs).
- Provide technical documentation, system logs, after-action reports (AARs), and training programs for operators and new personnel.
Armed Guard & Surveillance Operator
Triple Canopy/Constellis
08.2017 - 07.2018
- Provided static security and force protection for high-risk government facilities, defense sites, and critical infrastructure.
- Conducted access control, identity verification (CAC, PIV, biometrics), and counter-surveillance patrols using video analytics, motion detection, and AI-driven security systems.
- Operated MUSKRAT surveillance system, VACIS cargo scanner, and thermal/infrared imaging cameras for advanced threat detection.
- Maintained proficiency with weapons systems (M4, M9, M240B, M249, Mk19), less-lethal munitions, and defensive tactics.
- Coordinated with law enforcement, emergency response teams, and base defense operations centers (BDOCs) to ensure mission readiness.
Infantry (ISR & UAS Operator)
United States Army
08.2013 - 06.2017
- Operated RQ-11B Raven UAS for ISR, aerial reconnaissance, target tracking, and intelligence collection.
- Led long-range surveillance (LRS), electronic warfare (EW), and signals intelligence (SIGINT) missions utilizing LRAS3, CROWS, and biometric forensics.
- Managed secure tactical networks (FBCB2, JCR, BFT, SATCOM, SINCGARS, EPLRS) for real-time battlefield situational awareness.
- Provided threat analysis, mission planning, route reconnaissance, convoy security, and counter-IED operations.
Education
Bachelor of Arts - Public Safety & Public Policy (homeland Security)
Arizona State University
Tempe, AZSkills
- ISR & Aerostat Operations
- PTDS
- PGSS
- TCOM
- JLENS
- FLIR
- L3 WESCAM
- Wide-Area Motion Imagery (WAMI)
- Sensor & Avionics Systems
- EO/IR
- LiDAR
- Radar (SAR, GMTI)
- GPS
- Telemetry
- RF spectrum analysis
- Tactical & Secure Communications
- HF/UHF/VHF
- SATCOM
- SINCGARS
- VoIP
- Networking & IT Systems
- Cisco
- Juniper
- Active Directory
- VMware
- Cloud computing (AWS, Azure, GovCloud)
- Weapons & Force Protection
- M4
- M9
- M240B
- Mk19
- TASER
- Riot control
- Force escalation
- ROE compliance
- Forensics & Intelligence Analysis
- OSINT
- HUMINT
- SIGINT
- GEOINT
- MASINT
- ELINT
- Biometrics
- Cyber forensics
- Programming & Automation
- Bash
- PowerShell
- Logistics & Maintenance
- PMCS
- Supply chain logistics
- Technical writing
- Compliance auditing
- Policy writing
- Regulatory compliance
- Data analysis
- Technical documentation
- Risk assessment
- Team collaboration
- Effective communication
- Evidence collection
- Investigative techniques
- Surveillance techniques
- Forensic accounting
- Insurance fraud
- Cybersecurity
- Background checks
- Fault tracing & correction
Certifications Clearances
Active Secret Clearance
Key Technical Skills
PTDS, PGSS, TCOM, JLENS, FLIR, L3 WESCAM, Wide-Area Motion Imagery (WAMI), EO/IR, LiDAR, radar (SAR, GMTI), GPS, telemetry, RF spectrum analysis, HF/UHF/VHF, SATCOM, SINCGARS, VoIP, Cisco, Juniper, Active Directory, VMware, cloud computing (AWS, Azure, GovCloud), M4, M9, M240B, Mk19, TASER, riot control, force escalation, ROE compliance, OSINT, HUMINT, SIGINT, GEOINT, MASINT, ELINT, biometrics, cyber forensics, Bash, PowerShell, PMCS, supply chain logistics, technical writing, compliance auditing
Timeline
Senior Fraud Investigator
State Farm
09.2024 - 06.2025
Aerostat Operator I, II, III, 12M System FSR
Bravura, Amentum, TCOM
08.2018 - 09.2024
Armed Guard & Surveillance Operator
Triple Canopy/Constellis
08.2017 - 07.2018
Infantry (ISR & UAS Operator)
United States Army
08.2013 - 06.2017
Bachelor of Arts - Public Safety & Public Policy (homeland Security)
Arizona State University