Luis Campas
Tucson
Summary
Analytical and detail-oriented professional with 10+ years of experience in operations, monitoring, and real-time decision-making roles. Proven ability to manage critical information, track and document data accurately, and respond to dynamic situations in fast-paced environments. Strong background in security operations and facility monitoring, with hands-on experience supporting 24/7 coverage, coordinating across teams, and maintaining operational integrity. Advanced user of Microsoft Office tools with a focus on Excel for tracking, logging, and reporting. Bilingual and highly adaptable, with demonstrated critical thinking and communication skills that support complex operational environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Youth Care Role
CPI
Tucson, AZ
03.2025 - Current
- Built strong, trust-based relationships with youth, contributing to improved behavior and engagement in daily programming.
- Maintained a safe and structured environment, supporting consistent emotional and social development outcomes.
- Deescalated behavioral incidents using CPI techniques, reducing escalation severity and maintaining safety.
- Produced accurate, timely documentation of incidents and progress, supporting compliance and continuity of care.
- Delivered life-skills coaching (communication, problem-solving), improving youth independence and decision-making.
Security Monitor
Southwest Key Programs – Casa Estrella
Tucson, AZ
05.2024 - 03.2026
- Monitored real-time operations for a large residential facility, ensuring continuous safety and compliance coverage.
- Maintained detailed logs of all entries, exits, and movements, supporting 100% traceability of client and vendor activity.
- Tracked transportation data (times, destinations, staffing ratios), improving accuracy and accountability in daily operations.
- Served as central communication hub across departments, accelerating response times to incidents and requests.
- Identified and escalated potential risks early, helping prevent safety incidents and operational disruptions.
- Supported investigations by organizing and delivering surveillance data, improving efficiency of case reviews.
Youth Care Worker
Southwest Key Programs
Tucson, AZ
03.2022 - 03.2026
- Supervised youth in a regulated environment, consistently meeting required staffing ratios and safety standards.
- Strengthened youth engagement by building positive rapport, contributing to a more stable living environment.
- Maintained high-quality documentation in ETO, ensuring compliance with state and federal requirements.
- Coordinated educational and recreational programming, increasing participation and positive youth outcomes.
- Supported emergency evacuations and safety procedures, ensuring readiness during critical situations.
Customer Service Representative
Afni Inc.
Tucson, AZ
02.2015 - 03.2026
- Managed high-volume inbound calls, consistently delivering strong customer service and sales support.
- Increased revenue through effective upselling and promotion matching based on customer needs and credit profiles.
- Guided customers through credit evaluations and service setup, improving conversion rates and customer satisfaction.
- Built customer trust through clear communication, resulting in repeat business and successful follow-ups.
Assistant Manager
Burger King Corp.
Tucson, AZ
10.2010 - 03.2026
- Oversaw daily operations including cash handling, deposits, and staff supervision, ensuring smooth store performance.
- Trained and developed team members, improving service quality and operational consistency.
- Resolved customer concerns efficiently, maintaining high satisfaction and retention.
- Ensured compliance with health and safety standards, contributing to successful inspections.
Busser
Miguel’s at La Posada
Tucson, AZ
02.2008 - 03.2026
- Supported front-of-house operations, improving service speed and overall dining experience.
- Maintained cleanliness and organization of dining areas, contributing to positive customer impressions.
Education
High School Diploma -
Sabino High School
05-2008
Associates - Criminal Justice
Pima Community College
Tucson, AZSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Multitasking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
Certification
- CPI Certification
- CPR Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Youth Care Role
CPI
03.2025 - Current
Security Monitor
Southwest Key Programs – Casa Estrella
05.2024 - 03.2026
Youth Care Worker
Southwest Key Programs
03.2022 - 03.2026
Customer Service Representative
Afni Inc.
02.2015 - 03.2026
Assistant Manager
Burger King Corp.
10.2010 - 03.2026
Busser
Miguel’s at La Posada
02.2008 - 03.2026
High School Diploma -
Sabino High School
Associates - Criminal Justice
Pima Community College